Service Executive

NOBLE GEORGE

Mob :- +974-********

Email :- *********@*****.*** Skype:- aanjelonoble2013

OBJECTIVE

Looking forward to pursue a career in (Housekeeping Section) that offers excellent job opportunity, security, and professional growth while being resourceful and innovative.

Primary competency:

Sincere & diligent professional with 12 years & 6 month experience in handling Housekeeping Operations.

Gained extensive experience of working ethics and standards of Star Hotels and Facilities Organizations which ensures International level standards for cleanliness and housekeeping.

Follow the procedures, service standards, and operational policies as per international standards while planning & implementing effective control measures for cost efficiency across the units.

PROFESSIONAL STRENGTH AND PERSONAL ATTRIBUTES

Highly motivated and advanced in field

Enthusiastic team player with drive to excel

Able to Perform multiple task

Leadership quality

Quick listen & quick learning

PROFESSIONAL EXPERIANC

Custodial Shift Supervisor (December 2013 till date)(Hamad International Airport, Qatar. Best Airport in the Middle East and world 6th 5* Airport)

Golden Sands Hotel Apartment(U A E, Dubai) as Housekeeping Supervisor 6 years

Worked as Executive Housekeeper at Hotel Pankaj in Trivandrum from (13-05-2013 to 07-12-2013)

From (6th August 2012) to (1st January 2013) worked as Assistant Executive Housekeeper in Somatheeram Ayurveda Beach Resort. (Kovalam,Kerala)

6 Months Practical Experience from Somatheeram Beach Resort(4 Feb 2003 to 3 Feb 2004) (Kerala, India)

6 Month Industrial training from Abad Palm shore Beach Resort as Chamber man (31-08-2003) to (10-03-2004) ( Kovalam, Kerala )

1 year Experience from Hotel Chaithram (Kerala Tourism Development Corporation) (18 June 2004 to 18 June 2005) (Kerala, India)

DUTIES AND RESPONSIBILITIES

Manages around 45 janitors on a daily basis

Responsible for preparing duty roasters and deployment of janitors.

Responsible for inspecting the key areas such as Prayer room, quiet rooms, boarding gates, passages, escalators, toilets,activity nod and other public areas etc.

Maintaining high standards of service to customers, giving preference to their satisfaction and promptly resolving their problems and concerns.

In charge of care and use of Housekeeping supplies and equipment

Conducting Tool box & M.S training for the staff

Path way cleaning pressure wash.

Canopy cleaning and pressure washing

Reporting incident & accident to the management.

Lost and Found property logged & reporting

Prepare schedule cleaning for Sofa & Carpet

Wooden floor polishing as per schedule

Assist with inventory & ensure that all housekeeping machines & equipment are properly handled & maintain

Key Tasks Handled

Managerial

Assist EHK to plan and budget the revenues and cost for the Housekeeping department.

Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.

Assist EHK for recruitment and performance appraisal / Management of the staff in the department

Assist EHK in implementation of major changes in room and public area design to achieve desired standards and upgrade quality systems.

Part of the team, responsible for training and developing the team members to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback.

Operational

Responsible for all aspects of the Housekeeping operations, including room and service standards, public areas, and laundry services for both hotel linen and guest laundering.

The unique designs and finishes of the hotel mean a great deal of specialized cleaning spread over a vast area.

Ensures constant adherence to organizational standards in hygiene, cleanliness, and maintenance of equipment, fittings, and fixtures of the area under his control.

Ensure through regular monitoring of Guest Satisfaction Tracking System and constant guest feedback, prompt, efficient and accurate service to all guest

Plan out the Duty Chart and sanctioning of leave of team members.

Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.

Monitor productivity standards and Schedule staff in order to optimize manpower

Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc)

Co-ordinate with the Front Office on releasing of rooms and special guest requests.

Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc.

Inspect the guest room, corridors, services & staircases are spotless.

Ensure that guest rooms are correct & well supplied as per standard

TRAINING ATTENDED

Basic First Aid & CPR Training Completed Successfully.

Basic Fire Fighting Training Completed Successfully.

H S E Training Completed.

Chemical Spillage kit

Bodily Fluid kit

COSHH

MSDS

SOP

KNOWLEDGE OF MACHINES

Ride on

Burner

Steamer

Extractor

Single Disc

Sky vacuum

Auto scrubber

High Pressure

Carpet shampoo

Vacuum wet & Dry

EDUCATION AND CERTIFICATIONS

Degree (B.A) in English Literature Passed in 2001 (Kerala University

S.S.L.C-Passed in 1995 ( Leo Xlll Higher Secondary School, pulluvila, Thiruvananthapuram)

Pre-Degree-Passed in 1998 (Kerala University)

Diploma in Hotel Management passed in 2004 (Continental Institute Palakkad.

Diploma in M.S.Office

COMPUTER SKILLS

Worked on Opera software used widely to run day-to-day operations

Knowledge of C.M.S, software used widely to run day-to-day operations

Knowledge of Micros & POS, which is used in Laundry and Minibar for billing.

M.S.OFFICE

PERSONAL DETAILS

Date of Birth : 20.04.1979

Sex : Male

Marital Status : Married

Nationality : Indian

Religion : Christian

Languages known : English, Hindi, Malayalam & Tamil

Passport No : k 8310330

Blood group : O-ve

Special interest : Listening Music& Reading

REFERANCE

Available upon request

DECLARATION

I hereby declare that the above given particulars are true to the best of my knowledge and belief.

NOBLEGEORGE

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