Customer Service Sales

Breayn Landers

678-***-**** *******.******@*****.***

Education

Atlanta Technical College Atlanta, GA

Dental Lab Technician Degree Sept 2010- May 2014

Work Experience

Peachtree Hearing, LLC Marietta, GA

Patient Care Coordinator Jan 2017- Present

• Upheld appointment diary either manually or electronically

• Logged patient schedules and appointments

• Interacted with over 300 clients daily proving remarkable experience

• Formulated patient database with Blueprint Solutions by creating and updating patient information

• Utilize resources to solve complex problems with patients Massage Envy Atlanta, GA

Manager on Duty Nov 2016 - Present

• Provided customer service to over 500 customers every week

• Monitored revenue and customer loyalty with Millennium software

• Managed over $500 daily

• Maintained sales quota above 20% monthly

• Increased company sales up to 45% by selling memberships and gift cards Payroll Strategies, LLC Atlanta, GA

Operation Strategy Coordinator Dec 2015- Nov 2016

• Established and maintained electronic records management system for all incoming and outgoing correspondence.

• Controlled call volume by forwarding them to the appropriate person among 85 employees

• Accountable for ACA reporting for multi-state clients.

• Processed multi-state payroll for 150 employees on weekly basis

• Implemented benefits plans including medical, dental, life, STD, LTD, FSA and 401K

• Complete Dept. of Revenue and Dept. of Labor state registrations

• Administrated with several Power of Attorney forms for clients

• Generate several Bank Verifications to manage up to 300 bank accounts Production Coordinator Aug 2015 – Dec 2015

• Ensured accurate delivery of payroll checks and reports to all clients requesting live delivery

• Tracked all processed payrolls on the paperless delivery log

• Labeled and packaged all checks to their correct locations

• Reviewed processed payroll reports ensuring all payrolls have been printed and prepared for delivery

• Provided HR departments with information on employee payroll and attendance Skills: Microsoft Office, Blueprint Solutions, DNS (Digital Nervous System), Tableau 9.0, Kenshoo, Ignition One, COM (Change Order Management), DS3 (DoubleClick Search), Kronos, PayMatrix, Evolution, QuickBooks, and Podio

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