Customer Service Supervisor

Clarissa Ramseur

**** *. ******* ******

Philadelphia, Pa 19145

Cell: 267-***-****

************@*****.***

Professional Summary;

Polished, professional customer service rep:

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE:

BB&T

Cleaning, Camden County, New Jersey 04/22/2016 to Present

Cleaning the grounds

Cleaning the bathrooms

Cleaning the backstage dressing room

Painted the BB&T bathrooms

Power wash the front of the lobby

Amazon

Warehouse, Florence, New Jersey 05/14/2017 to 06/29/2017

Sorting inbound pallets

Input data into Amazon database

Reconstructed orders based on instructions provided with order

Labeled packages with information from Amazon database MCI:

Copier Associate, Philadelphia, PA 09/01/2008 to 01/01/2010

Manage upset customers, conflicts and challenging situations;

Deliver outstanding service, exceed expectations and build long-term loyalty;

Work in teams and in a self-directed environment;

Copied books, journals, litigation for senior staff;

Created new accounts and assisted with client retention; CopySecure:

Copier Associate, Philadelphia, PA 01/01/2005 to 09/01/2008

Research litigation for senior staff;

Created new accounts and assisted with client retention;

Manage upset customers, conflicts and challenging situations;

Deliver outstanding service, exceed expectations and build long-term loyalty;

Work in teams and in a self-directed environment;

Copied books, journals, litigation for senior staff; Vtech:

Supervisor 1-2-3, Philadelphia, PA 01/01/1989 to 09/01/2001

Supervisor 1

Same responsibilities as a manager, troubleshooter, in charge of all employees, training, hiring, etc.

Supervisor 2

Duties were scheduling, payroll, uniforms, supplies, etc...

Supervisor 3

Supervised groups of people on different sites to complete different tasks at hand.

Cleaning bathrooms, offices, lobbies, etc.

EDUCATION:

South Philadelphia High School, Diploma rewarded 12/10/2012 Certification:

Mamie Nicols Center; Computers 12/10/2012

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