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Customer Service Support

Location:
Manama, Capital Governorate, Bahrain
Salary:
450BD
Posted:
August 06, 2017

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Resume:

CURRICULUM VITAE

S.BHANUKRISHNA

Email: ac1oob@r.postjobfree.com, ac1oob@r.postjobfree.com

Contact No: +973-********,+973-******** )

PROFESSIONAL SUMMARY 1:

Having 6+months of expernces in H.R Operations in Bahrain.

Having 6+ years of Experince on I.T Bpos a Tech Support Executive (E-Mail & Chat Support) and Windows Disktop engineering & Hardware Networking experience in the area of Hardware, Networking,executive and Troubleshooting.

Experience of working on all e-mail clients and servers on different operating systems

Ability to work for long hours and on weekends to fulfill job requirements

Confident and patient employee . Passionate for growth and excellence through consistent hardwork

Extensive experience Installing, configuring and trouble shooting of Windows NT and Windows 2000, XP Operating Systems. Vast working experience in a customer service-related position Profound knowledge of solveing media and hardware connections editing software Proficient with journalism Ability to multi-task and resolve issues without sacrificing quality Ability to work under pressure.Ability to communicate effectively .

Assisted in the Supervision of the day to day distribution of work assignments.

Helped track and monitor attendance. Helped identify and problems and suggested system improvements. Maintained professional and technical knowledge.

Helped identify areas for process improvement.

PROFESSIONAL SUMMARY 2:

2+ years of IT experience in Client/Server Technologies and Internet applications of which 2 years and 8 months in the Design, Development and Implementation of Data warehouse using IBM Data Stage, backend with Oracle.

Extensive experience in designing and creating data marts using ETL tools such as IBM Data stage 7.5x2 and knowledge on IBM Info sphere Data Stage 8.0

Good Knowledge in SQL

DETAILS OF ACADEMIC QUALIFICATIONS:

Completed B.E computers in May 2005 with 72% from OSMANIA UNIVERSITY

Completed Diploma in April 2002 with 58.9% from DIVESEEMA POLYTECHNIC COLLAGE. From STATE BOARD OF TECHNICAL Education.

Completed S.S.C in Mar 1999 with 56.66% from Navajeevan Public School, Board of Secondary Education.

EXPIRIENCE IN COMPANYS:

Worked as a Tech Support Executive (E-Mail & Chat Support) in Aster TeleServices,

Bang-lor from Oct 2007 to Nov 2011.

Worked as Datastage Desginer & networking engieener in CMS from Nov 2011 to Aug 2014.

Working for AEGIS BPO LTD as a Tech Support Executive (E-Mail & Chat Support) and Windows Disktop engineering from Oct’2014 to till Date..

TECHNICAL SKILLS:

E.T.L, DATASTAGE,SQL,UNIX

MS-DOS, Windows NT / 98/2000/XP/VISTA

MS- Office2003,2007,2010

Windows 2003 Server, Exchange Server 2003

Hardware & Networking Concepts.

JOB PROFILE IN ASTER:

UPDATEING ‘STS’ REPORTS. DATE TO DATE REPORT UNDER XP-XL.

CHATTING CONFRIENCE BETWEEN B.S.N.L TO NORTEL THOUGH ASTER.

IN C.M.S WORKEING AS A TECH-SUPPORT & NETWORKIG

MY ROLES ARE BOIS SETTINGS IP ADDRESS WI-FI BLUE SCREEN ERRORS

HTTP, FTP AND O/S AND ALL NETWORKING ETC.

HARDWARE PROFESSIONAL SKILLS:

Problem analysis, use of judgment and ability to solve problems efficiently.

Self motivated, initiative, high level of energy.

Decision making, critical thinking, organizing and planning, Self motivated Initiative with a high level of energy.

Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS

Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express

Extensive knowledge of operating systems like Microsoft Office XP/2007/ NT/ Vista

Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology

Installing, configuring and administering network technologies

troubleshooting skills in complex software and hardware problems

Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems

Configuring and troubleshooting desktops, laptops and servers

Computer assembling and maintenance.

Installing and configuring the peripherals, components and drivers

Installing software and application to user standards

JOB RESPONSIBILITIES:

Read e-mails and sort them according to priority

Save important e-mails on secure folder and extract attachments for preparing official records

Reply to the queries of clients and customers and maintain a separate database for price lists and quotations sent to the prospective clients

Forward bulk mails for promotional schemes, modifications in company policies and other information

Print important documents such as invoices and bank statements for future reference

Chating with clients (chat process) who to Install, configuring and trouble shooting of Windows NT and Windows 2000, XP Operating Systems.

Answered all mails received by clients and resolved their queries and complains on a daily basis. Prepared promotional mails for individual and corporate clients

Ensured that all the e-mail communication activities are performed in accordance with the company policies

Installing and configuring windows 2003 server.Knowledge in Router Services.User and Group administrations.Resolving Hardware & Networking related problems.Installing, managing, troubleshooting Windows NT / 2000 / XP/ 98 and Windows server management. Giving the User and Group Administration guideness . how to Install and configuring McAfee anti-virus corporate edition in windows servers, updating anti-virus.Installation of Microsoft products like office 2003,2007, 2010,XPTrouble Shooting Hardware, Software & Networking issues.Backup Scheduling and Recovery Management.Resolving Hardware & Software Related Issues.Installing and maintaining Accounts and Store Packages.Backup for systems and Accounts and Store Packages.Updations for Store and Accounting packages by .dbf Files Installing, managing, troubleshooting Windows NT / 2000 / XP/ 98 and Windows server management. User and Group Administration.Installing and configuring McAfee anti-virus corporate edition in windows servers, updating anti-virus.Installation of Microsoft products like office 2003,2007, 2010,X Trouble Shooting Hardware, Software & Networking issues. Backup. Installing Printers and TroubleShooting. Resolving Hardware & Software Related Issues.Installing and maintaining Accounts and Store Packages.Backup for systems and Accounts and Store Packages.

PROFESSIONAL EXPERIENCE 2:

Worked in CMC through TATA CONSULTANT SERVICES LTD from Nov 2011 to Aug 2014.

Project : KPN Telecommunications

Client : KPN Group, The Hague, Netherlands

Environment : IBM Data Stage v8.0, Business Objects, Oracle 9i and UNIX

Team size : 22

Duration : March 2012 to May2014

The company was formerly called Koninklijke PTT Nederland, and before that Staatsbedrijf der Posterijen, Telegrafie en Telefonie or PTT and was the publicly owned fixed line operator of The Netherlands. Before the spin-off of TPG, the company also controlled the national Dutch postal services. The Dutch government progressively privatized KPN beginning in 1994, reducing its stake to 6.4% in 2005 and finally to zero in 2006. It has thus given up its golden share veto rights.

In 2001 KPN tried to merge with the Belgian Telco Belgacom. It did not succeed because of the unwillingness of the Belgian government. In 2001, Spanish Telefonica expressed an interest in buying KPN. The Japanese mobile telephone company NTT DoCoMo holds a 2% stake in KPN Mobile NV. From 2002 until 2007 KPN Mobile provided I-mode services on its mobile phone networks. I-mode as introduced by KPN's E-Plus in Germany in March 2002 and by KPN Mobile The Netherlands in April 2002 was the first mobile internet service in Europe (ahead of Vodafone's V-live).KPN partly owned KPNQwest, a telecommunications company equally owned by KPN and the American Qwest Communications International. The company was set to bring together the state-of-the-art fibre-optic networks of the two partners and the Internet services expertise and customer base of EUnet International. The company collapsed in a bankruptcy in 2002.KPN also has operational synergies through joint ventures with TDC and Swisscom.

Responsibilities:

Involved in analyzing the systems and gathering of requirements to start the development activities

Extensively involved in preparation of Design documents Like LLD’s and Unit Test case documents.

Performed unit Testing activity for all the jobs in the project.

Extensively used various stages Like Sequential File Stage, dataset, lookup File Set, Aggregator, Sort, Change Capture, Copy, Surrogate Key Generator

Used Row Generator, Peek Stages while testing the job designs.

Used DS Manager to Import & Export the job design.

Written server Routines to satisfy the custom requirements.

Implemented job sequence to integrate the entire performance of the Data Stage Jobs

DECLARATION:

I consider myself adept with good knowledge of computers . I am also confident of the soft and interpersonal skills I possess and my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Place:Hyderabad,

Date:

(BHANUKRISHNA.S)



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