Customer Service Data Entry

**** **** ****** ***** *******, West Covina, CA **791 626-***-**** *******.***.*********@*****.***

Melinda S. Hernandez

Objective

To obtain a position utilizing my experience and various training, which offers advancement with growth and utilization of skills, acquired

Experience

3/2007-Present Bank of America/LandSafe Credit Inc Pasadena, CA Credit Processor Associate

Answer consumer calls concerning credit reporting discrepancies and score information

Respond to letters and correspondence following Fair Credit Reporting (FCRA) and departmental guidelines

Maintain daily compliance deadlines by submitting disputes and processing dispute results in a timely manner

Update daily productivity results and report to management

Review consumer correspondence and respond as needed

Create department reports and correspondence as necessary

Ensure that all FCRA, corporate and security compliance guidelines are met and maintained daily

Check and secure department cabinets, file room, shredder bins and cube for sensitive information

Communicated with credit bureaus regarding results for pending dispute requests

Reviewed consumer credit reports for accuracy before mailing and emailing to the consumer

Prepare files for monthly department audits as well as storage shipments

Trained new team members

7/2006-4/2007 Select Staffing Services Rosemead, CA Data Entry Clerk-LandSafe Credit (Temporary)

Served as back up phone representative for customer service calls

Processed consumer disputes directly with Experian, Transunion, and Equifax through their RDA (Reseller Dispute) System

Processed dispute responses from the credit agencies database, logged into the LSC system and mailed to consumer within compliance deadline

Update daily productivity results and report to management

Ensure that all FCRA, corporate and security compliance guidelines are met and maintained daily

Check and secure department cabinets, file room, shredder bins and cube for sensitive information

Reviewed consumer credit reports for accuracy before mailing and emailing to the consumer

Prepare files for monthly department audits as well as storage shipments

Trained new team members

General office tasks

11/2003-10/2004 Ronsin Photcopy/Imaging Services Walnut, CA Order Entry Clerk

Log in client’s information into the computer

Prepared subpoenas, worker compensation and authorization records for Law Firms

Proofread printout and assembled each work order

Computer indexing alphabetical, as well as numerical, all seismographic and police reports Education

1995

1986

1975-1977

East San Gabriel ROP

Northwest College

Northview High School

West Covina, CA

West Covina, CA

Covina, CA

[Degree Obtained]

Certificate- Business Skills/General Office

Certificate- Medical front and back office

Ged

References

References are available on request.

Contact this candidate