Manager Insurance
Resume:
Rachel B. Shaddix
*** ********* ***** ******* ****, AL 36527 ********@*********.***
Objective
To obtain a position that affords me the opportunity to utilize my interpersonal skills, education and experience. I am an organized person who believes in cooperation and team building.
Experience
Gulf Coast Mental Health Services, PC
Office Manager, December 2014 – April 2017
Directed and coordinated the operations of Gulf Coast Mental Health Services, PC a single physician psychiatrist office which included all aspects of daily patient scheduling including new and regular patients, intake vitals. Assisting physician with phone calls for medication renewals by following physician orders. Utilized QuickBooks for payroll/taxes and accounts payable following all State and Federal laws. Included developing systems and controls for the daily administrative operations activities and fiduciary practices associated with a medical office. Maintained calm during stressful situations with patients and their families who may be in crisis. Operated office within budgetary constraints. Coordinated operations with accountant and billing services.
Professional Counseling Associates
Billing Manager February 2013 – November 2014
Directed and coordinated all billing operations of Professional Counseling Associates. Included developing systems and controls for the daily administrative operations of billing for six Professional Counselors. Following all CMS coding and billing practices. Implemented new online Billing Software to implement faster billing and electronic payments. Responsible for coordinating with the Office Manager and Counselors monthly billing reports and statements. Coordinate with collection agency accounts turned to collections by working 30, 60, 90 day reports for insurance and patient payments. Review financials for profitability and expense control.
Seton Medical Management – Providence Family Physicians, Saraland and Tillman’s Corner
Multi Practice Office Manager December 2011 – September 2012
Direct and coordinate the operations of Providence Family Physicians for Saraland and Tillman’s Corner to include developing systems and controls for the daily administrative and operations activities associated with two family practice offices with six providers. Responsible for representing Providence Family Physician and Providence Hospital at various outside marketing opportunities. Responsible for coordinating with the manager of the consolidated billing office insurance filing, collection of payments balancing and accounts receivable. Review financials for profitability and expense control. Operate offices within budgetary constraints.
Seton Medical Management – Providence Family Physicians, Saraland
Office Manager February 2010 – December 2011
Direct and coordinate the operations of Providence Family Physicians Saraland to include developing systems and controls for the daily administrative and operations activities associated with a family practice office with two providers. Responsible for representing Providence Family Physician Saraland and Providence Hospital at various outside marketing opportunities. Responsible for coordinating with the manager of the consolidated billing office insurance filing, collection of payments balancing and accounts receivable. Review financials for profitability and expense control. Operate office within budgetary constraints.
Bay Leathers Unlimited, LLC
Owner/Motorcycle Vendor, part-time, July 2006 – July 2010
Performed managerial duties associated with owning a retail motorcycle business. Purchased, maintained and displayed inventory at motorcycle rallies. Travel was required to rallies across the Southeast. Operated business within budgetary constraints. Sales manager. Monogramming.
Laura Mercier Cosmetics
Freelance Make-Up Artist, part-time, July 2008 – April 2010
Travel throughout the southeast as a professional make-up artist. Charged with building one on one relationship with customer to reach/exceed event sales goals. Top producer.
Belk Department Stores
Business Manager/Bobbi Brown Cosmetics, July 2006 – July 2008
Performed managerial duties associated with a cosmetic counter in a department store. Hiring, coaching up or out of employees. Maintained inventory stock levels. Achieved and exceeded sales goals. Executed in store and out of store cosmetic events. Responsible for marketing and accounting. Maintained open lines of communication with management from Belk and Bobbi Brown on a daily basis. Business to business contacts and one on one with customer at an artistry level. Received numerous awards for Top Sales Producer and Managerial Performance.
South Alabama Support Services, Inc.
Residential Manager/Patient Care Coordinator, September 2003 – May 2005
Performed managerial duties associated with a group home environment for mentally handicapped children. Served as a liaison between DHR, Guardians/Parents, Physicians, Schools/Teachers and children. Maintained employee work schedules. Implemented policies and procedures according to State and Federal regulations. Coordinated healthcare to be provided for children between physicians and employees. Performed all paraprofessional duties associated with management of employees.
Shaddix, Rachel B.
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Mobile Infirmary Health Systems, IMC Family Practice
Gary E. Kolb, D.O. – Bay Minette Alabama
Collections/Medical Records Manager – Part Time, May 2000 - May 2003
Performed paraprofessional duties with patients, insurance companies and collection agencies regarding collections of account receivable, ultimately reducing outstanding collection debts. Planned and performed maintenance and analysis of medical record systems, policies and procedures for the office. Certified Urine Drug Screen Analysis.
North Baldwin Hospital Auxiliary, Bay Minette, Alabama
President/Gift Shop Manager, Volunteer, 1999 - 2004
Performed paraprofessional duties with hospital administration, hospital staff, volunteers and patients. Managed, trained and coordinated volunteers to work in various areas of the hospital. Managed volunteer schedules. Purchased, maintained and displayed inventory in Gift Shop. Operated Gift Shop within budgetary constraints.
American Red Cross, North Baldwin Chapter - Baldwin County
Chapter Manager - Part Time/Part Volunteer, July 1998 to January 2000
Performed all duties associated with Chapter Management. Performed paraprofessional financial and emotional aid to families during disaster crisis as well as military and family coordinator for overseas military personnel. Coordinated education with the Community on Hurricane Preparedness, CPR, Disaster Relief and Blood Services. Fundraising. Coordinated services with other Chapters in Alabama and surrounding States. Opened, staffed, maintained and closed Disaster Shelters during emergencies. Performed paraprofessional activities associated with City, County and State Officials for services provided by the American Red Cross to the community. Operated the Chapter within budgetary constraints. Awarded JCPenney Golden Rule Certificate of Appreciation Award for community service endeavors.
Cardiology Associates of Mobile, P.C., Baldwin County
Executive Assistant, July 1996 to July 1998
Performed paraprofessional activities associated with eight physicians, Director of Outreach Operations and Administrator. Made administrative decisions and acted as a liaison between management and branch personnel. Delegated responsibilities to clerical personnel. Training coordinator for clerical personnel. Responsible for renewal and maintenance of physician licensure, hospital/insurance applications and malpractice insurance, as well as new physician licensure, hospital/insurance applications and malpractice insurance. Coordinated and scheduled travel arrangements both personal and professional for physicians. Community outreach coordinator scheduling health fairs and physician speaking engagements, community activities as well as personal and professional activities as required by the physicians.
William F. Green State Veterans Home /PHP Healthcare Corporation
Director of Medical Records/Admissions, June 1995 – July 1996
Initial establishment of medical records for new facility, planed and directed maintenance and analysis of systems, policies and procedures for the department. Supervised and monitored departments’ internal systems. Responsible for completion of personnel/staff functions. Operated the department within budgetary constraints. Served as a consultant to medical staff in relationship to accreditation of medical records. Responsible for departments’ quality assurance program, ensured departments’ impact on facility’s financial environment was positive. Responsible for daily census, gains and loss report and other statistical reports as requested by regional office, Veterans Administration and facility Administration.
Cardiology Associates of Mobile, P.C., Mobile, Alabama
Executive Secretary, July 1993 to July 1995
Performed paraprofessional activities associated with seven physicians and administrator. Made administrative decisions. Acted as a liaison between management and branch personnel. Delegated responsibilities as required by physicians. Responsible for renewal and maintenance of physician licensure, hospital/insurance applications and malpractice insurance, as well as new physician licensure, hospital/insurance applications and malpractice insurance. Coordinated and scheduled travel arrangements both personal and professional for physicians. Coordinated scheduling of interviews of potential physicians as well as, participating in the interviewing process of potential physicians. Coordinated and performed personal and professional activities as required by the physicians.
Pulmonary Associates of Mobile, P.A.
Administrative Assistant, February 1992 to June 1993
Performed paraprofessional activities associated with seven physicians and administrator. Made administrative decisions. Daily calculation of accounts receivable and preparation of daily deposits. Administrative duties for administrator, office manager and physicians. Medical records supervisor and public relations coordinator with companies and fellow practices in the Mobile and Baldwin county areas.
Education
University of South alabama, Mobile, AL -Medical Billing and Coding Certificate Program
Courses completed: Medical Terminology, Beginning ICD-9-CM Diagnosis Coding, Beginning CPT/HCPS Procedural Coding, Intermediate Coding for Physician Offices, Chart Reviewing for Physician Offices, Advanced Physician Office Coding and Certified Coding Exam Prep.
119 Patrician Drive Spanish Fort, Alabama 251-***-****
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