Customer Service Manager

BRANDON SPIRIO

Mars Hill, NC

*************@*****.*** - 828-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Co-Manager/Manager, warehouse manager, yard manager 84 Lumber Company - Asheville, NC - April 2016 to Present Daily job description of my position: I am currently a co-manager, at a 14,000,000$ lumber yard. My responsibilities include but not limited to; load pulling, inventory controls, stock and special order controls, customer service, supervisor of yard and warehouse employees, delivery dispatcher, inside sales, safety/ maintenance/cleaning/repair, forklift operator, power tools and equipment. I also am the stores saftey manager, I oversee all employees, and facilitiy to ensure a safe work environment by the employees and customers. Using communication to fellow employees and managers, vendors and reps. Must solve any issues small or large in a timely manner.. must keep record of all incoming and outgoing deliveries and materials. Manager Trainee (MT)-Inside sales

84 Lumber Company - Asheville, NC - April 2016 to Present As a manager trainee I was responsible for phone call intake. Customer service. Customer resolution. Sales. Counter sales. Take offs. Trouble shooting. Pos system. Ordering of materials. Stock ordering and special orders (any material needed we did not stock) called various vendors and sales reps to find Purchase price, Shipping price, Leadtimes and trucks in route! This included but not limited to exotic woods, plywoods and sheathing, hardware, decking (live and manufactured products), siding, interior and exterior trim, and much more! After order and lead time established. Communication with customer was key! After delivery of product, inspection of general product, shipping damage, and correct size and length, communication again to customer to verify pick up or delivery!

Adjusted pricing according to customer, or sale. Cost vs profit (Gp$ vs Quota$) 2nd month as manager trainee I was the top counter salesmen as well as the following 3 months! I moved forward to a co manager position after manager trainee RGM

RAGE INC (PIZZA HUT) - Asheville, NC - December 2013 to Present RGM: SALES, INVENTORY CONTROLS, MARKETING, SIGNAGE, HIRING/FIRING, BEVERAGE CONTROLS, TRAINING AND INTERVIEWING. BASIC CLEANING. COOKING. PREP. SERVE SAFE CERTIFIED

WELDER

ALTEC - Burnsville, NC - April 2013 to July 2013

WELDER OF TRUCK BOXES. WELDING, MEASURING, PLANNING, READING BLUEPRINTS, GRINDING POLISHING

WAREHOUSE TECH

ASHLEY FURINATURE - Johnson City, TN - April 2012 to August 2012 WAREHOUSE TECH, INVENTORY, LOADING UNLOADING.

SALES ASSOCIATE

AMERICAN EAGLE - Johnson City, TN - October 2008 to February 2011 SALES. CUSTOMER SERVICE

EDUCATION

CERTIFICATIONS in WELDING

NORTHEAST STATE COMM COLLEGE - Blountville, TN

2009 to 2011

DIPLOMA in ENGLISH WELDING MAJOR

UNICOI COUNTY HIGH - Erwin, TN

2006 to 2009

SKILLS

Leadership Skills (3 years), Leadership Development (3 years), Leadership Training (2 years), Management Experience (3 years), Management Skills (3 years), Management (3 years), Inventory Control (2 years), Inventory Management (1 year), Marketing Communications (1 year), Marketing Strategy (1 year), Cooking

(5 years), Employee Relations (2 years), Employee Engagement (2 years), Employee Supervision (3 years), Customer Service (5 years), Customer Relations (5 years), Customer Service Skills (3 years), Microsoft (2 years), Computer Skills (10+ years), Communication (10+ years), English (10+ years), Welding (8 years), Welder (3 years), Monitoring (2 years), FIREFIGHTING (Less than 1 year), EMERGENCY VEHICLE DRIVER (Less than 1 year), TRAFFIC CONTROL (Less than 1 year) CERTIFICATIONS/LICENSES

Forklift Certified

April 2016 to Present

This is the 84 Lumber training class certification

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