Adresse :

State Of Kuwait.

** *****.

Nationality : Morroccan

( : +965********.

:ac1ohi@r.postjobfree.com

Hicham HAMMOUMI

OPERATION MANAGER / PROJECT MANAGER

EDUCATION

**** -****: C.S.S.T.P (Certificate of Completing Shift Supervisor Training Program) &

C.A.E.S.P (Certificate of Appreciation for the Excellent Support Provided) – State of Kuwait

2007 -2008: C.T.M.T.P (Certificate of Completing the team Member Training Program) – State of Kuwait

2005 -2006: CCA (Certificate for Coffee Agents) & BC (Barista Certificate of Competency) Kuwait.

2003 -2004: I.O.C (Intermediate Operations Course) & LSM (Local Store Marketing Programmed) &

H.M.P (Hospitality Management Programmed) - State of Kuwait

2002 -2003: B.M.C (Basic Management Course)- State of Kuwait.

2000 -2001: B.O.C (Basic Operations Course) - State of Kuwait

1998 – 1999: University Mohammad V (English Literature &Art) - Rabat, Morocco

1996 – 1997: BA (English Literature &Art) - College, Morocco.

PROFESSIONNEL EXPERIENCE

Period : 08/2012 to present

OPERATION MANAGER PHF CAFÉ (Patient helping Fund)

Kuwait.

Duties:

Established the entire PHF project Café, Recrutement, Training, Marketing.

Responsible for operating 23 local café shops in Kuwait. However as a part of marketing strategy

Ability to build PHF cafes as a Brand name in all GCC.

Building brand loyalty,through programs focused on Staffing, Experience and Customer Focus on methods of communication, like Direct Mail to a surrounding residential community

Products leadership, place, price and promotion are essential short term strategy marketing.

Long term strategy ; I target school and college as a great potentiality in this sectors, opening a small kiosk.

Opening kiosk in government hospitals in Kuwait. However I build a Delivery System around local

Community without compromising quality product and service time.

Opening PHF stores outside Kuwait through others GCC countries .

Period :06/2009 – 07/ 2012

OPERATION MANAGER « CAFE LES AMIS »

KUWAIT WIND GENERAL TRADING & CONTRACTING COMPANY

Duties:

Personally established the entire Café les Amis operation (6 Outlets .) installed and oversaw the implementation of all systems, and attended to all staff training. Once established, the on-going day-to-day running of all aspects of the complete operation were attended to.

Period :04/2006 à 06/2009

DISTRICT MANAGER « CARIBOU COFFEE FRANCHISE »

AL SHAYER GROUP

Duties:

Responsible for overall management and running of Café ourlets in 12 locations, including all aspects of customer service and staff training, financial & accounting performance including weekly reporting, shrinkage-management, providing short-term to long-term marketing plans.

Period :04/2005 à 03/2006

HUNGRY BUNNY WORLD RESTAURANT

SENIOR RESTAURANT MANAGER

Duties:

Responsible for the overall day-to-day operating and management of the first two branches, including the management and reconciliation of the monthly P&L. Drawing up of monthly reports & verification of deposits, plus staff & supplier payments. Concerned with recruitment, training, performance appraisals, and motivation of all employees. Short-term and long-term restaurant objectives and action plans for QSC, sales, profitability, and staff development. Analyzing of reports and formulating corrective action plans, utilizing of competitor information and customer flow to maximize sales, and managing purchase and maintenance of all restaurant equipment.

Period :05/2004 à 03/2005

Second Cup Franchise -D & H Company WLL

Coffee Shop Store Manager

Duties:

Managing and directing café operations to ensure customer satisfaction, maximizing of profitability, and maintaining of all Second Cup Operational Standard Accountability Programmes. Assigning roles and responsibilities for Lead Agent deliveries, hi-lighting areas of opportunity to train staff to maximize sales, ensuring quality and service standards are met, and costs and figures are within budgetary parameters, plus providing all weekly and period-end financial reports.

Period :12/1999 à 04/2004

McDonald’s Cooperation

First Assistant t Manager

Duties:

Responsible for analyzing customer feedback and taking measures, to resolve customer complaints, ensuring health and safety regulations were correctly followed, and concerned with the P&L, administration, plus reviewing of staff performance, and conducting new-staff orientation as well as attending staff, management, and area manager's meetings. Controlling of the daily, weekly and monthly inventories of food, dry-goods, and consumables to ensure usage was within the allowable percentages. Daily monitoring of budgets to ensure profit margins, analyzing the Variance Reports, sales projections, and accomplishing the preplanned objectives through the implementation of action plans, by maintaining the highest possible levels of Standard Operation (QSC), with daily, and weekly contact with head-office departments to ensure transparency and coordination.

Technical Skills & Language:

Software : Microsoft Office

Project Management MSP( Planning Tools) Project Risk Management Plan

Language: English : Fluent

Arabic : Fluent

French : Fluent

Extra - IELTS {International English Language Testing System (General Training)} in 2015

- Recrutement Man Power In India in 2013

- Certificate of Appréciation {Out standing Professionnel Operations Manager}in 2010

- Consultant Business Manager{West East Beverage }&{Light Food Company}

in 2011-2012

- Works Shop London Participation {Festival des coffee } in 2010 - Bristol -Bath

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