Engineer Technical Support

James M. Foster

Richardson, TX *****

************@*****.*** • 214-***-****

Website or LinkedIn

Qualifications Profile

Expert Telecommunications Engineer with more than 25 years' experience in operations, testing, and repair, including the past 17 years at Taqua/Sonus in the Technical Support Engineer role. Outstanding knowledge of engineering standards for system design and capacity planning. Additional experience in telephone switch installation and maintenance, as well as Service Control Pint (SCP, AIN, & IN) equipment.

Digital/Optical Communication: DS1/DS3 Transmission, SONET, Fiber Optics, ATM, VOIP, SIP, and MGCP protocols.

Proficient with UNIX and Windows Server and Workstations, SQL, MS Windows Servers, and MS Office.

Skilled with Boradsoft VOIP network and administration server gateways, providing first and second level support for Broadsoft and Taqua/Sonus clients.

IP based LAN/WAN design and installation.

Network and Subscriber VOIP design and maintenance.

Subject Matter Expert (SME) of SS7, ISUP, PRI, ISDN, GR303, Channel Associated Signaling, and MGCP+ VOIP technologies.

Professional Experience

Sonus / Taqua / Tekelec Inc.

Senior SME Technical Support Engineer, June 2000 - Present

Direct second and third level technical support for Taqua's end-line users of the CLASS V & CLASS IV end office switch products. Facilitate first and second level support for Broadsoft VOIP system switching platform. Oversee remote and onsite support for TD1/DS3, GR303, POTS, SIP & MGCP, LAN/WAN. Test, troubleshoot, and system migration from existing networks to newer technology. Conceptualize and develop databases via CLI scripting and modifications, system upgrades, and maintenance. Collaborated with account support managers, system test engineers and software development teams.

Administered first and second level support for Boradsoft/Taqua customers.

Exhibited depth of knowledge of multiple testing equipment, including Ameritech bulk call generator, 570 PRI test set, INET, and T-Berd test sets.

Awarded numerous recognitions for outstanding work from both customers and management team.

Tekelec, Inc.

Second Level Support Engineer, January 2000 - June 2000

Served as Second Level Support Engineer for Tekelec, Inc., overseeing multiple network switch products, including Service Control Point (SCP) and the Telestar Service Node.

Loaded Solaris 2.6, Unix 2.1, Windows NT, and Newnet SS7 software programs.

Displayed proficiency with testing T1 and SS7 signals using the Ameritec AM2-D, SAGE, and T-COM test sets.

IEX Corp

Installation Engineer, March 1998 - December 1999

Collaborated and developed close relationships with customer site technicians. Oversaw site surveys and coordinating events between IEX and clients. Participated in daily operations, ensuring proper function of team and software installation.

Trained and developed all new personnel entering the Installation, Production, and Assembly departments.

Led support efforts at nine IES customer sites, including OS PAtch upgrades, as well as database support and training personnel on IEX call center products.

MCI

Network Design Engineer, June 1997 - March 1998

Responsible for defining, engineering and resolving network capacity requirements for MCI's network, utilizing Lightwave, Broadband Digital Cross connect technologies, and Monitor and Control (SONM) technologies to maximize the network's service capacity, diversity, and restoration.

Performed engineering, utilizing MCI's Advanced Capacity Engineering System (ACES), system block diagrams, and design layouts.

Coordinated with internal and external departments, including System Implementation, Enterprise Network Team, and on-site Field Engineers.

US Army

Communications Installer Team Chief, January 1996 - May 1997

Employed DINAH, UNIX and Windows software to transmit messages for Telecommunications Center customers. Served in the Automated Multimedia Telecommunications Center. Diagnosed, operated, and performed maintenance on automated telecommunications equipment, cryptographic material, and associated devices.

Efficiently processed data and provided error-free service for over 60 customers.

Increased knowledge by participating in 80 hours of training on crypt-related material.

Education

Continuing Education

Collin County Community College

Certificate Broadsoft system maintenance Course, Broadsoft

Certificate OCX system maintenance Course, Taqua Systems

Certificate Automated Multimedia Telecommunications Course, US Army

Certificate Record Telecommunications Center Operator Course, US Army

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