Manager Customer Service

REJE BAYABAN PEÑAFLORIDA

San Antonio, Sagnay, Camarines Sur 4421 090*-****-*** *************@*******.*** (skype & email) SUMMARY

Dedicated Logistics and Warehouse personnel qualified in data management and anomaly- based analytics. Cuts costs and improves efficiency through effective management, strategic scheduling and streamlined operations.

SKILLS

-Inventory Control -Warehouse and fulfillment

-Ground, Sea and Air transportation -Results-oriented

-Shipment consolidations planning -Imports and exports

-3PL knowledge -Rate negotiations

-Customer service-oriented -Works well independently

-Global Logistics -Flexible

-Reverse Logistics

EXPERIENCE

Logistics Supervisor Dec 2016 – Current

Cargill Philippines Inc. – Villanueva, Misamis Oriental Negotiated contracts with outside providers to minimize costs to the company and customers. Reconciled daily inventory in Real Time Logistics System for 200+ SKUs. Completed and followed up on all registration and traffic documents. Resolved problems for customers, warehouses and carriers. Exhibited strategic leadership and foresight in support of long-range sales growth. Built partnerships with local organizations to increase company offerings and improve services. Supervised warehouse operations in Villanueva, Davao City and Cebu City to meet the needs of customers at all times. Import Export Logistics Coordinator Nov 2014 – Dec 2015 East and West Express – Riyadh, Saudi Arabia

Reviewed new customer orders and requests and manually entered data into a centralized database. Oversaw scheduling for the day-to-day activities of 10 transportation employees. Manually created shipments, assigned carriers and dispatched shipments. Completed and followed up on all registration and traffic documents. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Prepared invoices for all customers in the logistics department at the end of every month. Product Logistics Coordinator (Sales Order Processing) Jan 2011 – Nov 2014 ProNatural Feed Corporation – Cagayan de Oro City, Misamis Oriental Exhibited strategic leadership and foresight in support of long-range sales growth. Oversaw the organizing and product storage in stockyard areas. Monitored shipments to guarantee on- time delivery. Acted as a liaison between logistics, carriers and customers. Resolved problems for customers, warehouses and carriers. Coordinated rush orders and order changes. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Forwarded client-related quality and service issues to the appropriate manager for resolution. Manually created shipments, assigned carriers and dispatched shipments. Reconciled daily inventory in SQL for 250+ SKUs. Defined appropriate metrics and measurements to drive results. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Reviewed new customer orders and requests and manually entered data into a centralized database. Research Assistant Sep 2008 – Dec 2010

Partido State University – Goa, Camarines Sur

Conducted field studies and researches to come up with the accurate results to be used for implementations by local government in creating regulations concerning to environmental protection and conservation. Analyzed data statistically and discussed each result. Science Research Analyst Jul 2007 – Aug 2008

Department of Science and Technology – Naga City, Camarines Sur In-charged to data gathering (both field and office) analysis to support the project proposals of a local government or private business sectors or individual such as the resources of the materials to be used. Continual promotion of new and existing useful technologies through technology transfer in seminars and workshops to academes, SME, private and government business sectors.

EDUCATION

Bachelor of Science, Fisheries March 2007

Partido State University – Goa, Camarines Sur

Top 5% of class. Academic Excellence Awardee

REFERENCES

Mr. WINSTON ECUACION Mr. TONY ANONOY Ms. JENNY J. CUBIO Credit & Collection Supervisor Logistics Coordinator Aqua Regional Manager ProNatural Feed Corporation Cargill Philippines Inc. CJ Philippines Cagayan de Oro City, Mis. Or. Villanueva, Misamis Oriental Butuan City ***************@*****.*** **************@*******.*** ***********@*****.*** 091*-****-*** 091*-****-*** 095*-****-***

REJE B. PENAFLORIDA

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