Customer Service Front Desk

Ronnell W. Barnes

**** ****

Street Apt. ***•Washington, DC 20020•*******.******@*****.***•(202) -710 -8572 Summary of Qualifications

A self-starting creative individual with demonstrated organization and planning abilities. Works well, with knowledge and expertise in Retail Sales, Fitness, Business Operations, and Customer Service. Excels in a fast-paced environment as well as providing outstanding customer service while increasing the overall customer experience. Able to contribute favorably to bottom line goals with the use of analytical skills. HYATT PLACE HOTEL 2013-PRESENT

LOBBY ATTENDED-HOUSEMEN WASHINGTON, DC

WASHINGTON SPORTS CLUB 2010 – 2013

FRONT DESK AGENT Washington, DC

Acting as the first line of communication while enhancing customer experience

● Managed the front desk facility focusing on customer service, fitness knowledge, and customer accounts

● Maintaining positive customer relationships

● Instrumental in increasing revenue from a 5% increase in 2010 to a 12 % increase in 2012.

● Restocked inventory, completing required reports and making nightly deposits GIANT FOOD INC 2009 – 2010

CASHIER Washington, DC

Providing excellent customer service while assisting with customer checkout

● Handle a series of personalities on a daily basis while maintaining a positive demeanor

● Memorized numerous operation codes and functions

● Named “Number One Cashier” twice, for two consecutive quarters

● Provided a neat a clean professional appearance

SAFEWAY 2007 - 2009

CASHIER Washington, DC

Creating a memorable experience through the sale of packaged goods

● Served as a union representative handling issues throughout the establishment

● Responsible for keeping an accurate draw count at all times

● Gave outstanding customer service on a daily basis

● Received awards from Regional Department for outstanding work

● Assisted with managerial duties in the absence of management EDUCATION

Ballou High School June 1992

Graduated: High School Diploma Washington, DC

Ashford University 2011

Psychology Washington, DC Washington, DC

References available upon request

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