Technical Support/Information Security System

Tony R. Foster

*** ****** **. *****, **. *****

770-***-**** **************@*********.***

OBJECTIVE

To perform in a position in the systems security as well as the network administrator field applying current educational experience. Understand and adapt to any new IT technology that is within the computer system hardware and software. Troubleshoot any problem and find ways to come up with a solution on repairing the system.

SKILLS

System Security

System Auditing

Risk Assessment Tools Methods

IT Security Framework Design and Implementation

Security Risk Management

Security Metrics and Measurement

Identity Management, Firewalls

Security Policy Design

Troubleshooting, Infrastructure Design and Analysis

2yrs. Hardware Exp.

Dell, Toshiba, Sony, E Machine, HP

Install, configure and troubleshoot PC’s

DSL modems

Laptops

Wireless cards

USB adapters

Video Cards

Sound Cards

Assemble PC’s to the component level

2yrs. Network Security Exp.

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Firewalls

3yrs. Networking Exp.

Subnet Masking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration: Cisco, Linksys

GUI Applications

Ethernet Drivers

JavaScript’s

Java

XHTML

2yrs. Operating Systems Exp.

Windows 98/2000/2007/10/VISA/ME/XP/NT

Servers 2003/2008

Linux Red Hat

2yrs. Software Exp.

Microsoft Word, Excel, PowerPoint, Access, Outlook, Drop Box

2yrs. Customer Service Exp.

Strong written and oral communication skills

Strong ability to patiently assist customers with diagnosis and problem resolution

Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

EXPERIENCE

December 2013- June 2014 Accel Networks Inc. Marietta, GA.

Tier 1 Technical Supports

Troubleshooting wireless modem and accel networks antenna.

Customer Services

Create and maintain troubleshoot ticket from salesforce (SLA).

Monitoring email and wireless cell towers ( AT&T, Verizon, and Sprint)

Track products that is either going or leaving the customer job sites.

Ability to pin point the location of the antenna or modem and to accurately to tell if the modem will need to be reset remotely or by person.

July 1999-December 2013 Atlanta Kitchen Equipment Inc. Douglasville, GA

FIELD Technician

Commercial stainless steel kitchen equipment

Ensure timely product delivery to different sites

Inventory supervisor

Experience in kitchen equipment installation

June 2014-Present

Press Breaker Technician

Program a system to bend stainless steel

To troubleshoot any problem within the program

To incorporate math skill on the program

January 1996- June 1999 Target Austell, GA

MANAGER

Maintained all produce dates were current on display shelves

Guaranteed stocking was completed appropriately

Managed merchandise produce display

Provided customer service care and product satisfaction

EDUCATION

06/2011 – 12/2012 ITT Technical Institute Kennesaw, GA.

Bachelor Degree- Information System Security

01/2010 - 06/2011 Associate Degree of Applied Science - Computer Network System

01/2005 – 05/2009 Chattahoochee Technical College Marietta, GA

May/2009 Computer Networking Specialists Diploma

CERTIFICATE

May/2009 Microsoft Window Troubleshooting

REFERENCES AND PORTFOLIO AVAILABLE UPON REQUEST

Contact this candidate