GAGAN BHARDWAJ

U.S. Citizen Aldie, VA *****

216-***-**** - ac1o2c@r.postjobfree.com

PROFESSIONAL PROFILE

Over four years of experience as a Software QA Tester

Extensive experience in writing and executing test plans, test cases and test scripts

Extensive experience in performing smoke, functional, integration, regression, system, acceptance, compliance and performance testing for client/server applications

Thorough knowledge of all phases of Software Development Life Cycle (SDLC)

Expertise in tracking user stories and generating reports using Jira

Involved in writing and executing automated test scripts using Selenium IDE

Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult with team members on technical projects, and maintain collaborative relationships

AREAS OF EXPERTISE

Agile/Scrum Methodologies

MS SharePoint

Microsoft Office

Test Plan /Test Script/ Test Summary Report Creation

Subject Matter Expert for Insurance Applications

508 Compliance Tester

Utilized client/server and desktop applications

QA and User Acceptance Testing

Planning/Training

Systems Integration and End to End Testing

Effective Communication and Team Building

PROFESSIONAL EXPERIENCE

QA ANALYST – Amotek, Inc. Middleburgh Heights, OH– 04/2013 -02/2017

Client: NGIC National General Insurance Company

Project: Agent Cubed is an application which allows for the elimination and need for multiple screens and systems by accessing leads and customers in one easy-to-use platform. The features of this application include integrated telephone, call scripting, quoting, reporting, everything you need to convert a lead into a customer and retain existing clients.

Experience working in an Agile/Scrum development environment

Assessed business requirements to determine test objectives

Developed and executed software test plans, test cases and test scripts for multiple projects simultaneously

Responsible for implementing standardized test procedures by conducting smoke, functional, regression, integration and systems testing for Agent Cubed

Authored concise and descriptive bugs in JIRA and worked closely with Developers to reproduce bugs, track, and troubleshoot defects

Worked closely with Project Manager in prioritizing defects that needed to be added in a release based on their severity after analysis.

Participated in daily Scrum meetings to discuss the status of user stories and report impediments

Facilitated decision-making on scope planning, helped generate LOE’s and schedule revisions of releases

Performed internal testing and participated in various testing related review meetings to analyze defects

Performed 508 compliance testing using tools such as JAWS and Dragon Naturally Speaking

Participate and provide full-support during User Acceptance Testing

Performed end to end manual testing to test functionality of the application

Executed the retesting of defect fixes and successfully closed issues in JIRA

Experience in writing basic SQL queries for backend testing in Microsoft SQL Server

Used SharePoint to organize and manage all phases of the software testing process, including planning tests, executing tests, tracking status of defects and creating test summary reports

Responsible for providing QA metrics via SharePoint to track and provide reports including testing results, test case coverage, defects reporting to the QA and Project Manager

Assisted Team Members on the project in performing Automation Testing using Selenium IDE

Provided feedback for “Lessons Learned” sessions after project completion

Environment: Java/J2EE, SQL Server DB, Agile/Scrum

Client: Anytime Taxi

Project: Backseat application is a web based application that is used in Transportation businesses such as Taxi’s, Shuttles, Para transits, and Limousines. Application allows passengers to enter their destination, view map, view fare, driver’s ID, enter tip, make payment and email/text receipt to themselves. Dispatcher can locate drivers and dispatch accordingly.

Interacted with developers to enhance the software and provide requirements and feedback

Performed functional, integration, smoke, and User Acceptance Testing

Verified any errors and provided feedback to developers

Evaluated and analyzed strategies to improve software quality

Verify each aspect of the application if functional with features required by the end-user

Participated in daily Scrum meetings, provide status of projects and planning

Created testing environment for end users for Alpha testing; assisted in providing demos on site

Interacted with Business Analyst to gather requirements in creating Test Cases

Environment: Java/J2EE, SQL Server DB, Web Logic, C ++, Agile/Scrum

Client: Cuyahoga Community College

Project: Student Portal application is a web based application that helps prospect students to register online classes for getting cutting edge trainings and enable them to manage their payments.

Update weekly Dashboards ensuring each project entails current data.

Assisted with Test Plans, modify current software features/modules according to requirements

Assisted Designers and Developers in all aspects of software development phases

Experienced with QA process. Supported User Acceptance Testing (UAT)

Executed Test Cases, reported defects utilizing industry standard JIRA

Performed Smoke Testing, Functional Testing, Integration Testing and Regression Testing

Participated in Bug review meetings, troubleshoot to mitigate the issues; provided feedback

Environment: Java, C++, VSS, SQL Server DB, Agile/Scrum

ACCREDIDATIONS/TECHNICAL PROFICIENCY

Work Status: US Citizen (Clearable for any Government Security Clearances)

Certifications: ISTQB- Software Tester Certification, Certified Scrum Master (CSM)

Affiliations: ISTQB & Scrum Alliance

Software/Tools: Microsoft Office Suites, MS SharePoint, JIRA, Selenium IDE, Microsoft SQL, Adobe

Methodologies: SDLC, Agile, CMMI, Waterfall

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) Kent State University, OH (2013)

Specialization: Business Management

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