Customer Service Manager

SAMANTHA MAGER

**** ****** ***** *** *****, Illinois 60451 815-***-**** *.********@*****.***

EXPERIENCE

Michael’s Distribution Center

Warehouse Employee July 2016– present Seasonal to full time

oPromoted to a full time trainer to teach and supervise new employees the basics of picking and packing along with warehouse safety

oBegan as a seasonal picker and packer for smaller craft merchandise for store orders

Berkot’s Super Foods

Assistant Bookkeeper November 2011- July 2016

oBalance all cashier drawers to make daily bank deposit

oFollow through training procedures with new employees

oFocus on accuracy in the opening and closing daily bookkeeping paperwork

Customer Service Manager May 2008 - November 2011

oSupervise all employees to insure great service to customers

oAnswer incoming phone calls and direct them properly

Wendy’s Restaurant

Shift Manager June 2006- April 2008

oReviewed applications and conducted interviews

oAssisted on the sales floor cashiering and food preparations

oCounted cashier drawers and money bundles

oMaintained sanitation regulations by achieving sanitization certificates

EDUCATION

Lincoln Way Central Graduation Class 2008

Joliet Junior College Fall 2008- Spring 2010

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