25+ years ofLife, health & disability claim/ call center experience
Resume:
Cynthia L Elefson
Arlington Tx 76015
********@**********.*********
OBJECTIVE: To provide a friendly, professional, quality work performance to all customers, both internally
and externally.
WORK EXPERIENCE:
Employer: Self employed real estate investor 01/01/2014 to present
Employer: HMS Holdings Inc. 05/2011 – 03/2014
Position/Title: Eligibility Operations Team Lead
Primary Responsibilities: Processing and maintaining applications and eligibility for federal HIPP program
Employer: Health Special Risk Inc. 09/2009 – 05/2011
Position/Title: Claims Examiner
Primary Responsibilities: Processing and paying medical, long and short term disability, life, and AD&D claims for multiple clients.
Employer: Perot Systems 04/2004 – 09/2009
Position/Title: Supervisor
Primary Responsibilities: To provide leadership and management of special claim and call center projects and staff under my supervision in a TPA setting. I lead multiple project teams of up to 50 individuals. My main areas of responsibility included the completion of weekly and monthly revenue and labor reporting, client invoicing, personnel management, claim inventory management, and verifying achievement of quality and productions goals as determined by the client contract. I was a trusted member of the management team that was challenged to turn around several problem accounts successfully.
Employer: USI Administrators 12/1997 - 03/2004
Position/Title: Customer Service Trainer/Auditor
Primary Responsibilities: Training and auditing call center staff on quality phone skills for life, AD&D, disability, and health insurance questions and claims. We were also responsible for calls related to underwriting, policy administration, premium collection, and policy status.
Education:
Grand View College, Des Moines. Iowa
Degree: 2 years of 4 year degree
Completion: 1977
Description: Nursing
Saydel High School Des Moines, Iowa
Degree: diploma
Completion: 1975
License: Texas All Lines Property and Casualty Adjuster #2112970
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