Sr. Record Keeping Specialist

Alvin Clawson

***** ***** **** ** ** Concord, NC 28027

Phone: 704-***-**** Email: ***********@*****.***

WORK EXPERIENCE

TIAA-CREF, Charlotte, NC September 2005 - Present

Asset Transfer Recordkeeping Specialist

Processes client account transfer requests, internal / external client and contra firm contact, as well as mutual fund asset research and reconciliation.

Responsible for a detailed review of assets (equity / mutual fund) and supporting documentation along with coordination with client and / or other financial institutions to ensure the expedient receipt/delivery of assets.

Accountable for research and resolution of transfer breaks between TIAA, fund companies and broker dealers using various systems.

Assists management by serving as a knowledgeable resource for the research and resolution of complex operational issues, and for escalating potential risk items and areas.

Works with colleagues to complete tasks that satisfy client-specified investment guidelines or reporting requirements.

Assists Team Leader in reviewing daily reports, resolving performance issues, etc. and assumes additional responsibilities as requested

Senior Project Specialist: Trading for Fidelity & St. Barnabas

Responsible for working collaboratively with key clients and project teams on developing, monitoring and updating costs and/or integrated project plans and schedules so that projects may be executed in the most efficient manner possible.

Provided expertise on methods, techniques, standards, processes, procedures, guidelines and templates, for cost/scheduling.

Worked in client service based atmosphere on a variety of projects, across multiple internal groups and utilized innovative technologies and software.

Maintained integrity and confidentiality when handling member’s accounts.

Adhered to all security policies and procedures.

Contributions Specialist – Shared Services

Processed contributions and rollover requests from alternate carriers as well as internal rollover using application EXP (formerly Power Image) and Omni Station.

Processed a variety of transactions including but not limited to contributions and adjustments within the Omni system.

Provided day to day client/ administrative support for various customer segments.

Investigated contribution matters to make administrative determinations regarding a clients’ account.

Posted contributions, interest and penalties due to a clients’ account.

Assisted in the processing of deposits and quarterly contributions.

Ensure that all transactions are processed in a timely manner, adhering to compliance and corporate standards.

Lean experience and the TIAA-CREF WAY including Standard Work, Problem Solving and Visual Management.

Enrollment Specialist

Acted as a liaison between existing and potential clients, brokers and providers

Communicated benefit information, plan changes and benefit education as needed throughout the year

Ensured plans complied with legal, policy and/or contract regulations

Ensured fair and consistent administration of plans

Managed 403(b) and 401(a) retirement eligibility, distributions, and plan descriptions

Interacted professionally with other departments within the company

Vanguard Group of Investments, Charlotte, NC November 2004 – September 2005

Vanguard Investor Processing (VIP) Associate

Processed various mutual funds investor requests in a timely manner to be consistent with corporate mandates.

Transferred retirement and non-retirement shares and assets to new registrations, new owners, or new beneficiaries.

Completed updates to pertinent personal identifiers on accounts after thoroughly verifying the customer via the phone.

Made outbound calls to shareholders to get clarification or additional information in order to satisfactory complete maintenance requests on accounts.

Alvin Clawson – RESUME Pg. 2

LSG Sky Chefs, Charlotte, NC June 2003 – October 2004

Operations Manager Trainee

Received and distributed petty cash to inbound and outbound aircraft at Charlotte Douglas International Airport.

Responsible for keeping accurate logs of funds disbursed and received

Provided exceptional customer service to internal and external customers

Responsible for building and maintaining healthy business relationships to facilitate organizational profitability

Ensured all Quality Assurance standards were maintained

Offered solutions that aided and facilitated a unique customer service experience

Multi-tasked in hectic and stressful situations

Compass Group North America, Charlotte, NC May 2002 – March 2003

Customer Service Representative

Assisted customers with questions regarding employee benefits such as life insurance, disability insurance, union benefits and payroll taxes and deductions.

Ensured consistent adherence to Compass Group member service standards throughout every member-owner interaction, including basic problem resolution.

Handled complex accounts with a strong process- and detail-orientation and approached problem-solving with a high degree of urgency and accuracy.

EDUCATION

Central Piedmont Community College, Charlotte, NC Currently Enrolled

Computer Science

SKILLS/EXPERTISE

Oracle ● Advanced knowledge of Microsoft Office Suite to include Word, PowerPoint, Access, Excel, Visio ● Omni Plus Station ● EXP Power Image ● AS400 ● Workflow Station ● MS SharePoint ● Siebel ● Tableau ● Plan Rules ● OBI

EXPERTISE

Database Management ● Systems Review ● Data Mining ● Variance Analysis ● Business Process Improvement ● Business Analytics ● Audit/Risk/Compliance Support ● Strong Oral and Written Communication ● Working knowledge of retirement products ● Project Management ● Strategic Planning

REFERENCES

Abigail Bingham

Director, Operations

TIAA-CREF

Tel: 704-***-****

Email: ********@****.***

Lynda Bieksha

Manager, Operations

TIAA-CREF

Tel: 704-***-****

Email: ********@****.***

Carlotta Vereen

Assistant Group Controller – Enterprise Information Technology

Wells Fargo

Tel: 704-***-****

Email: ********.******@**********.***

Contact this candidate