Customer Service Representative

REBEKAH Redd

***** ******* **, - ********, ** ***52 - (C) 601-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Qualified Customer Service Representative with 10 years’ experience in a fast-paced customer service and call center environment. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years’ experience in a team-based environment. Customer service rep excelling at customer satisfaction. Flexible and hard working in deadline-driven environments. Customer service representative driven to exceed sales goals and build long term relationships with customers. I deliver positive experiences through high-quality customer care. Patient and empathetic with extensive background in conflict resolution and customer care. SKILLS

Exceptional communication skills

MS windows proficient

Quick learner

Creative problem solver

Multi-line phone talent

Strategic sales knowledge

WORK HISTORY

AUGUST 2006- FEBRUARY 2017

Customer Service Representative/Mississippi Power Company/Gulfport, MS Answered an average of 90 calls per day by addressing customer inquiries, billing questions, solving problems and providing current information. Investigated and resolved customer complaints in a timely and empathetic manner. Served as a liaison between customers, management and sales team. Managed a variety of customer service and administrative task to resolve customer issues quickly and efficiently.

Developed reputation as an efficient service provider with high levels of accuracy. Described product to customers and accurately explained the details. Received multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments. Help drive sales goals and achieve monthly goals.

EDUCATION

Mississippi Gulf Coast Community College: Computer Technology

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