Jessica Ermovick

**** ******** ***** ** *** *** San Antonio, TX 78230

email: ac1nkb@r.postjobfree.com

cell: 217-***-****

Objectives

To expand current knowledge base within an established and growing company.

Education

Western Governor’s University

January 2017: Bachelors of Science- Network Administration

Current Studies: MS- Data Analytics

Experience

Information Innovators Inc/SalientCRGT San Antonio, TX

Systems Engineer January2017 – Present

Data analysis for AFMOA using ACAS scans, SolarWinds, and PowerShell to monitor overall health status of AFMOA network. Utilized Oracle databases to create queries for monthly results reporting. Prepare AFDTL for upcoming merge into MedCOI. Provided input for upcoming RMF certification of AFMOA assets.

Ad Hoc Queries for results reporting using SQL Plus and PL/SQL against Oracle Database

Create dashboards for visual reporting using Tableau

Created relational model for AFDTL database architecture

Created documentation on Information Systems for RMF Accreditation

Review patching and STIG information on Servers for compliance with Air Force Network standards

KGS San Antonio, TX

SME Tier IV October2016 – January2017

Data analysis for USAF using ACAS scans, SCCM servers, SQL servers for CCRI inspections.

Analyzed and reported on discrepancies found between SCCM and ACAS.

Fielded questions on upgrade paths for USAF current Microsoft Servers.

Created documentation for SQL queries against SCCM servers.

SME at teleconferences, situational awareness meetings, and point of contact for all CCRI related questions within USAF.

FedITC Scott AFB, IL

Network Support Technician May2016 – August2016

Resolve networking issues within MIP/DIP networks.

Install and Monitor Tenable Solutions ACAS scanner/scan zones

Research ACAS scan results and recommend proper patching to servers within Air Force Network

Recommend solutions for possible cyber threats discovered through daily monitoring

Monitor health status Network environment using SolarWinds, vSphere Web Client, and WireShark

Set up a variety of subnets for MIP/DIP classroom environments as needed

Used Active Directory and SCCM client to manage environment at Scott AFB

Set up network racks, switches and routers following network diagrams.

Top Secret Interim

Apex Systems Scott AFB, IL

Network Administrator October2015 – May2016

Resolve incoming help desk requests via Remedy ticketing system, email, phone, or in person for all aspects of Exchange servers.

Basic troubleshooting of VoIP/VoSIP issues

Research ACAS scan results and patch Exchange servers to meet CCRI criterion

Monitor health status of over 250 Exchange servers and troubleshoot any issues found during monitoring.

Used Active Directory and SCCM client to manage Exchange environment at Scott AFB

Monitor overall health and troubleshoot issues pertaining to over 800,000 mailbox accounts including Database failover, corruption, and high availability.

Use vSphere monitoring tool for managing servers and monitoring overall health in real time.

PowerShell scripting to monitor aspects of Exchange environment not covered with vSphere and troubleshoot customer tickets.

Monitor Event logs and Failover Manager to ensure healthy Exchange environment.

Administer Good Mobile for Enterprise Servers.

Administer Blackberry for Enterprise Servers during decommission phase/Migration to Good Mobile.

Created documentation for installation of Microsoft Exchange servers

Monitor and Maintain SQL databases for size and integrity of data

Maintain classified exchange environment

Secret Clearance.

MicroTech/Metova/SNVC Fort Leonard Wood, MO

System Administrator July 2014 – October 2015

Installation, configuration, and troubleshooting of the approved customer standard suite of software, to include by not limited to Softlink, Turning Point, Trimble Business Center, TCMS, Adobe family of products, and Microsoft Office line of products.

Installed and configured new computer hardware including workstations, laptops, netbooks, printers, servers, and backup hardware. Mapped network drives.

Created documentation for steps to install and configure new computer hardware and software for MCASP network.

Basic troubleshooting of telephone systems

Utilized Active directory to create DNS records for newly introduced servers

Created Network Diagrams to meet DIACAP compliance

Set up Outlook accounts under specific groups, recovered corrupted user profiles, lost mail, and enabled and removed users from Exchange directory.

Deploy images using WDS to rooms prior to class start date

Assist customers as needed via ticketing system, by phone, email, an in person.

Used Active Directory and SCCM client to manage over 5000 computer accounts across the Fort Leonard Wood Network.

Backup and restore planning and implementation for Windows and Linux servers

Install and configure ESXi hosts in enterprise setting, using vSphere and vCenter to manage and deploy Windows and Linux servers within those hosts and ensured VMware tools were installed on each host.

Implemented High Availability/Disaster Recovery for vSphere environment by setting up nodes and failover clustering.

Set up, Installed, and managed Linux Server for ACAS Scanning software.

Installed and administered ACAS Scanning software for Fort Leonard Wood base.

PowerShell scripting to monitor aspects of Fort Leonard Wood Network not covered with vSphere and troubleshoot customer tickets.

Resolve incoming help desk requests via Remedy ticketing system, email, phone, or in person for Network and Software issues

Secret Clearance

The GSI Group, LLC Taylorville, IL

Lean Manufacturing Coordinator March 2010 – November 2013

Created SQL Queries against Sales and Inventory databases to create reports.

Added, deleted, and updated data in databases for inventory changes.

Performed time studies on manufacturing lines.

Produced reports for budget, efficiency, quality and inventory meetings using SQL.

Trained manufacturing employees on new procedures to increase efficiency and reduce worker injuries.

Current Certifications

•CompTIA A+

•MCP: Microsoft Certified Professional

•CompTIA Security +

•MCTS: Configuring Windows 7

•CompTIA Linux +

•LPIC-1

•CLP- Certified Linux Professional

•MCSA: SQL Server 2012

•MCSA: Windows Server 2012

•CompTIA Project +

•CCENT- Cisco Entry Level Network Certification

•CCNA- Cisco Certified Network Associate

•Oracle Database SQL Certified Expert

•SAS Certified Base Programmer for SAS 9

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