Information Technology Customer Service

Danny D. Rosado Colón

Almirante Norte, Sector El Indio, Calle Casimar, Vega Baja, PR 00693 HC 5 Box 49051, Vega Baja, PR 00693

787-***-**** **-**@*******.***

Objective To obtain a position as the Information Technology Service Provider by implementing and growing service management processes thereby creating a satisfying and challenging work environment for associates and clients. Skills

Web Page Design

Server Administration

Application Development

Mastering Technology

Network Administrator

Professional Presentations

Customer Service

Sales

Work

Good Communications Skills

General Office Skills

Professional Experience GFR Media, Guaynabo, PR (Feb 2017, Jul 2017) Network Technician.

Diagnose and repair Computer Systems.

Assist employees with computer problems.

Help solve problems with other employees and coworkers.

Install Microsoft office, Windows and Mac.

Assist Customers to connect to network.

Xerox, Guaynabo, PR (Aug 2016, feb 2017) Call Representative.

Assist customers over the phone with excellent service.

Provide customers with answers to their problems.

Always keeping a positive tone.

Help other coworkers with customers.

Notify Customer on on options of services.

Netvision, Toa Baja, PR (Feb 2014, Aug 2016) Field Technician.

Diagnose and repair network systems.

Alarm and camera system installation.

Networking system installation.

Interact and communicate with the public.

Performed service on site.

Education NATIONAL UNIVERSITY COLLEGE – Bayamón, PR

Information Technology Bachelor Degree, 2013

LINO PADRON RIVERA HIGH SCHOOL – Vega Baja, PR

Marketing, 2008

Certification: MTA: Networking Fundamentals

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