Customer Service Administrative Assistant

Irene Rickertt

Ward, CO *****

Skills:

Document Preparation

Customer Service

Team Leadership

Administrative support areas

Calendar Management

Travel Planning

Event Management / Coordination / Delivery

Lotus Notes: Mail / Database Management / Administration

SAP

Microsoft Office 2010: Outlook / Excel / PowerPoint / Word

Problem Determination / Resolution

Project Management

System Administration: PC-Microsoft Office 10 / Apple-Mac OS Lion

Experience:

Worked with IBM from

CCI and Manpower @IBM 1997 - November 2016

Call Centre Customer Service Representative/ ID Administration/ Technical Vitality Coordinator/ Executive Administrative Assistant

Providing customers assistance with connection issues

Administering IDs and passwords for IBMers

Providing customers assistance with connection issues

Technical Advisor 1 [TA1]

Strategic Technical Planning and support for the business unit

Technical liaison/assistance to customers and unit personnel

Services one or more business unit environments

Technical Advisor1 - TA1 = Tasks

Budget / Financial Planning

Presentation Series Development/Execution

Website / Server Maintenance

Lotus Notes Database Management / Administration

General Administrative 5 [GA5]

Graphics/Text 1 Repetitive word processing tasks

Type 50 WPM

Edit, proofread, general correspondence, files, etc.

General Administrative5 - GA5 = Tasks

Maintain Distribution List

Coordinate Meetings

Plan/Conduct Annual Events

Technical Magazine Share Program

Organization Representative Review – Annually

RMS (Resource Management System) [a web based tool]

Assisted IBM management with maintaining their employee data housed in the RMS system

Maintained/Updated RMS using DB2/html, Lotus Notes d

RMS specialists

Reported monthly stats to upper management

Coordinated / Conducted regular training sessions for manager

Customer Service Representative

Various Administrative tasks performed in support of IBM executives at the Boulder, CO facility.

Performed duties as assigned.

IBM 1988-1996 (8 years) Boulder, CO

Senior Administrative assistant; Administrative assistant

Various Administrative tasks performed in support of IBM Management at the Boulder, CO facility.

Performed duties as assigned

IBM 1978-1988(10 years) Boulder, CO

Senior Assembler Specialist; IBM Copier Mfg.; Assembler Specialist

Performed assembler duties on Copier sub-assemblies moving to lead assembler on the Final line production for IBM 6600 Copier ended as Pre-test Technician.

Education

High School; Boone, Iowa; 1969 - 1975

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