Customer Service Sales

RODNEY HAWKINS

**** *** ***** ****, **** 'n' Country, FL 33615

Cell: 302-***-**** - ***************@*****.***

SUMMARY

Qualified customer service with 15+ years in fast-paced customer service and call center

environments. Personable and professional under pressure. Customer Service Associate excelling

at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and

hardworking in deadline-driven environments. Call Center Representative versed in customer

support in high call volume environments. Superior computer skills and telephone etiquette.

MS Windows proficient Excellent communication skills

Exceptional communication skills Professional phone etiquette

Quick learner Customer service-oriented

Shipping and receiving professional Pleasant demeanor

Multi-line phone talent Microsoft Excel certified

Customer Service Associated

Macy's –Tampa, FL

Answered an average of 15-20 calls per day by addressing customer inquiries, solving

problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle.

Investigated and resolved customer inquiries and complaints in a timely and empathetic

manner.

Customer Service Asscoiated

Lowes –Tampa, FL

Ensured superior customer experience by addressing customer concerns, demonstrating

empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer

service.

Routinely answered customer questions regarding merchandise and pricing.

Dedicated to continuously improving sales abilities and product knowledge.

Clerical Clerk

City of Philadelphia –Philadelphia, PA

Answered and quickly redirected up to 6-8 calls per hour.

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Compiled company information and related material and distributed it to candidates.

High School Diploma:

Abraham Lincoln High School - Philadelphia, PA

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