Customer Service Representative
Resume:
Shelia Holloway
Bolingbrook IL 60440
779-***-**** *.*****.**********@*****.***
Objective:
My goal is to seek a customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Skills:
My skills consist of extensive inbound and outbound customer service situations dealing with trouble shooting procedures, billing adjustments, medical terminology and medical billing. I’ve performed clerical duties such as faxing, copying and data entry tasks. I am proficient with Microsoft Word 2010, Excel 2010, Outlook, PowerPoint, Access, and Lotus Notes. I have also obtained a certification in Medical Coding and Billing in which I have knowledge of ICD-9 and CPT-4 coding.
Summary of Qualifications:
I have over ten years of experience in the customer service, receptionists, data entry, and clerical position field. I possess a variety of skills that ultimately qualify me for this position. I continually strive for quality and optimizing my performance. I am tolerant and understanding, self-motivated and a strong team player with the ability to function independently. I am always seeking to learn and grow. I possess interpersonal skills and the proven ability to work effectively. I have consistently met or exceeded all personal as well as company goals leading to bonuses. I remain goal oriented, persistent, tenacious and loyal.
Key career accomplishments include:
Payment Processor
Intake Coordinator
Customer Relation Representative
Customer Retention Representative
Professional Experience:
Illinois Tollway Authority - Lisle, IL 03/2014-10/2016
United Behavioral Health- Schaumburg, IL 12/2012-10/2013
-Intake Coordinator
Unicare Insurance Company – Barrington, IL
07/2009-09/2011
Unicare Insurance Company- Customers Retention Representative
Allstate National Catastrophe Center- Customer Services Representative
Sprint PCS – Bolingbrook, IL 04/2006-05/2009
-Customer Service Representative
MCI WorldCom – Downers Grove, IL 11/2002-03/2005
-Customer Service Representative
Education:
Joliet Junior College – 08/2012 to Present
-Criminal Justice, Psychology 101, Child Development, Sociology, Juvenile Delinquency, Cultural Diversity and Anthropology 275
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