Customer Service Manager

Duane B. Higginbotham

** ***** **** ******, ******, OH 43055

567-***-**** *****.************@********.***

. Employment

Facilities Maintenance

Menards Retail Store, Columbus, East Broad Street

Responsibilities included maintaining and troubleshooting equipment, fixtures, lights, and buldings.

Maintenance Technician

Menards Distribution Center, Holiday City, OH 2014-2016

Assisted contractors installing conveyors, sorters, cranes and robots

Responsibilities included maintaining and troubleshooting all equipment.

Truck Driver,

Riverside Trucking, Waldron, MI 2009-2014

Delivered Ethanol corn by-products to farms. Responsibilities included scheduling product delivery, route planning, vehicle maintenance and connecting to customer systems.

Plant Manager,

Pioneer Industrial Systems, Pioneer, Ohio 2006-2009

Initial position was a Detail Engineer working primarily with AutoCad.

After four months I was assigned the role of Shop Foreman.

Job responsibilities included:

Coordinating work assignments for employees.

Yearly job performance evaluations.

Overseeing the fabrication, assembly, and integration of turnkey

custom machinery being built for various industries.

After two years, my job duties shifted to including purchasing, working with

suppliers as needed, and building / vehicle maintenance.

Senior Process Detail Engineer,

Sauder Woodworking, Archbold, Ohio 1994-2006

Worked at Sauder’s in various production departments for the first 9 months.

Material R&D department for 11 years with the following responsibilities: Lab HVAC monitoring, Provide CAD process detail drawings (AutoCad based) and Piping & Instrument Flow Diagrams (P&ID’s) for the Sauder Companies. Also provided technical support to production where lean manufacturing was being implemented. Provided justifications of R&D projects as needed. Facilitated purchasing of equipment for the R&D labs.

Plant Superintendent,

Countrymark, Bryan, Ohio 1980-1994

Worked as plant superintendent.

Assisted in all phases of plant operation including retail customers.

Responsibilities included feed mixing and delivering, seed and fertilizer handling, and all phases of the grain operation.

Also responsible for plant and vehicle maintenance.

Worked in store, assisting in all phases of customer service and store inventory.

Education:

Northwest State Community College, Archbold, Ohio

Associates in Applied Science, Drafting and Design Technology

Associates in Science, Agri-Business Management,

References:

Steve Raymond – Owner, Raymond Tool & Gauge, 419-***-****

Troy Martin – Engineering Manager, Pioneer Industrial Systems, 419-***-****

John Beck – Director of R & D, Sauder Woodworking. 419-***-****

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