Sales Technical Support
Resume:
ROBERT J. VLASAK
*** ******** ***** #*** • Villa Park IL 60181 • 708-***-**** • *******@*******.***
WORK EXPERIENCE
PLS Financial Services Oak Brook, IL
November 2016 - Present
Information Security Analyst Level I
●Company wide PCI compliance remediation planning and administration
●Security Patch analyzation, remediation and deployment
●Support network security, operating system security, Internet and Web security and endpoint security.
●Manage security device monitoring, event correlation, network intrusion, security event detection and analysis, and endpoint security systems, including Host IPS and antivirus management.
●Provide incident response process, including preparation, detection, triage, immediate response, containment, and remediation.
●Assist with advanced adversary analysis, PCAP analysis, and deep analysis using tools, including Splunk, malware analysis, and Netflow.
●Assist with scripts and other coding languages to process large data information.
●Analyze and assist with security alerts and the analysis of raw logs and creation of new dashboards and alerts.
●Analyze the behaviors of malware and malware authors and how common protocols and applications affect the environment at the network level.
November 2015 - November 2016
Desktop Support Level II
●Troubleshoot issues with computer systems including hardware and software, Windows based workstations and servers, 3rd party applications, email, network, printers and other peripheral equipment.
●Create and Maintain images for Support Center pc’s and laptops
●Create and Maintain images for field servers, laptops and pc’s
●Provide one-on-one end-user training as needed.
●Vendor coordination and communication.
●New user setup in Active Directory.
●Create and maintain ticket tracking system.
●Support field operations and field tech supports
●Manage and maintain inventory
●Manage and maintain Sophos Encryption/Anti-virus Tool.
●Conduct hardware and software inventory database maintenance and reporting.
●Communicate with end users on a daily basis with status of open trouble issues.
●Work with vendor and partners helpdesk to resolve more complex issues
●Work on Root Cause analyses to resolve persistent issues.
Jefferies LLC Chicago, IL
March 1997 – April 2014
Senior Systems Support Lead
●Maintain and support a global investment bank and institutional securities firm 150 onsite personnel along with offsite support and maintenance.
●Maintain and support Telecom systems, IPC Turrets IQ max systems, voice recording systems, setup and install of all hardware as well as system center troubleshooting and reporting. Maintained and supported Cisco VOIP and hardware.
●Maintained computer software and systems for trade execution in equity, high yield, convertible and international securities.
●Maintained and supported live data systems (i.e. Bloomberg, CQG, Thomson One and Fidessa).
●Trained users on all the equipment and software that is required to conduct business whether it is third party or in-house development.
●Coordinated and performed moves, additions, and changes to all personnel and their computer and telephone equipment in the office.
●Maintained and supported software systems including Windows 7, Windows XP, Windows NT 4.0, NT Server 2000, and Server 2003 and 2008 platforms.
●Assisted, scheduled and managed multiple Midwest office relocations, system upgrades including coordination with multiple domestic office upgrades and testing.
Sierra Systems Chicago, IL
January 1997 - March 1997
Consultant
●Contracted as Systems Engineer for Jefferies LLC prior to being hired full time by current employer.
H. Allen & Co. Chicago, IL
October 1996 - January 1997
Consultant
●Computer consultant for Arthur Andersen.
●Maintained customer support for the help desk.
●Provided technical support for the Apple and PC development groups.
US Network Corporation Chicago, IL
June 1996 - September 1996
Technical Support
●Provided customer and technical support for Telecommunications Company.
●Managed a helpdesk for a 50-person site.
●Implemented and coordinated software installation and upgrade.
Dyna Source Inc. Northbrook, IL
May 1994 - March 1995
Hardware Technician
●Built and configured computer systems from custom orders to mass shipments, included building the PC from scratch to loading customer-required software.
●Troubleshot and repaired hardware and software problems.
Hewlett Packard Roseville, CA
January 1994 - April 1994
Configuration Team
●Reconfigured for resale computers that were returned from HP suppliers.
●Installed upgrades as needed to memory, CPU, and HD.
●Loaded and tested operating systems on refurbished equipment.
United States Navy Glenview, IL – Honorable Discharge
November 1989 - November 1993
Aircraft Electrician
●Maintained and serviced aircraft guidance and navigational systems.
●Troubleshot in-flight systems, component and circuits.
●Analyzed and repaired integrated computer controlled advanced avionics systems.
Other Work Experience
Yamaha of Chicago - ZERO of Chicago - Fiat-Alfa Romeo Chicago, IL
September 2014 - November 2015
Motorsport and Automotive Sales, Finance and Service Management
●New motorsport dealer setup and preparation.
●Provide sales assistance to customers for automotive, motorcycle, and all Yamaha brand power sports.
●Vendor setup, dealer representative contact and setup.
●Lead technician and mechanic service center setup and operation.
●Finance and insurance management and representative.
Mancari’s Chrysler Jeep Dodge Oak Lawn, IL
June 2014 – September 2014
Automotive Sales Consultant / IT Consultant
●Provided sales assistance to customers in one of the busiest dealerships in the Midwest.
●Provided IT consultation when required.
●Assisted sales department and management with the day-to-day operation of the business.
Stockyards Cycles Inc. Villa Park, IL
April 2013 - Present
Owner
●Owner/operator of parts and accessories resale web store for foreign and domestic motorcycles.
Flender-Motox Elgin, IL
May 1995 - June 1996
Sales Support
●Provided technical support for 35 employees.
●Streamlined and implemented a decade old system of data entry for a German gear and motor manufacturing company.
●Sales team lead for gear motor application
●Inventory control and assistance with warehouse distribution team
EDUCATION
Kaplan University Online
●Anticipated Bachelor of Science degree in Information Technology
Yamaha Training Academy
●YDS Certified Sales, Finance, Accessories, Service
●Yamaha factory silver certified mechanic
Chrysler Academy Training
●Chrysler Certified Sales Consultant
New Horizon Computer Learning Center Chicago, IL
●MS 689 Supporting Windows NT Server 4.0 Enterprise Technology
●MS 803 Administering Windows NT 4.0
●MS 922 Supporting Windows NT 4.0 Core Technologies
●MS 578 Networking Essentials
US Naval 'A' School Millington, TN
●US Naval electronic and electrical training
●Aeronautical and electrical aviation systems
●Avionics Flight Control systems
Roseville Joint Union High School Roseville, CA
●College preparatory studies
REFERENCES
●Gene Mathis - Network Engineer
********@*****.***
Professional
●Marc DeFife - Fixed Income Sales and Trading and Managing Director, Jefferies LLC
Professional
●Glenn Palumbo – Network Manager, PLS Financial
Professional
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