Active Directory Desktop Support

Timilehin M. OLULOLA

Irvington, New Jersey

****.*******@*****.*** 786-***-****)

SUMMARY

An ambitious MSC graduate; experience in Telecommunication, Software Testing and Networking, quick to learn new technology; equally successful in both teamwork and lead. Proficient in a range of computer systems, languages, tools, database administration and testing methodologies.

WORK EXPERIENCE

IT Support Consultant Jan 2015 – Aug 2016

Yemdross System Inc, Charlotte NC

●Set up equipment remotely for employee use and supervising and ensuring the proper installation of cable operating systems, and appropriate software.

●Resolved troubleshooting needed problems, relating to PC hardware, software and peripherals (Both Windows and MAC OS).

●Supported in Android, Windows and iOS phones configuration.

●Performed operations using Active directory, such as add, modify and delete user or any other responsibility as needed.

●Responsible for installation, operation, and maintenance of computer systems and other technologies, such as communication systems.

●Helped remotely in configuring hardware and software, setting up peripherals such as printers, scanners and so on.

●Provided account management for employees needing password resets or needing initial start accounts. .

●Diagnosed and troubleshoot problems with computer systems, including hardware and software, email, network and peripheral equipment.

●Researched and provided solutions for obsolete or discontinued software.

●Remotely resolved problems relating to ticketing systems for both hardware and software.

●Provided a high level of communication skill including written and verbal with a very clear technical issues to both I.T and non-I.T customers

●Assisted answering calls and e-mails regarding the computer network or communication systems.

●Documented reports, tracking inventory, evaluated new technologies.

Desktop Support Engineer Jul 2012 - March 2014

DonNTU - Donetsk Ukraine

●Maintained router and switch configurations, updated and changed configuration depending on corporate requirement and documentation.

●Troubleshoot and resolved LAN/WAN connectivity issues, servers and routers.

● Documented and maintained of log charts of server names, roles and IP addresses.

● Configured computers and peripherals with TCP/IP networking.

●Installed and upgraded computer/desktop software and hardware.

●Monitored system performance to ensure that meet the demands of users.

●Prioritized multiple work requests appropriately to ensure on time completion of all assigned tasks.

IT Help Desk Jan 2011 - Feb 2012

DonNTU – Donetsk, Ukraine

● Supervised the installation of computers in the computer rooms, ensuring they meet up specifications on or before the stipulated time.

●Provided tier 1 and tier 2 software supports for windows and mac systems and window servers.

●Troubleshooted network issues as they arise, and implement new server need.

●Network printer installation and configuration. Upgrade existing system with memory.

●Remote server and desktop support configured to enable IT personnel to troubleshoot and repair the WAN devices from anywhere using VPN.

●Maintained and supported IP infrastructure, updated all systems and databases with careful attention to detail.

● Setup and maintained backups: both file by file and bare-metal imaging of all servers and mission critical desktops.

● Install and upgrade software and hardware.

●Deployed new laptops. Re-imaged existing laptops and desktops to windows OS or mac as instructed.

● Administered Active Directory, created new user accounts, resolve client issues related to the account, unlocking, moving, resetting passwords etc.

SKILLS

Software: Microsoft Office,Office 365, Packet Tracer, Operating System (Windows 10, Windows 8.1, Windows 7, Mac OS, Windows XP), Wireshark, Microsoft Visio, VMWare, MS Outlook, Turbo/Boland C, Active Directory.

Hardware: Cisco routers & Switches

Networking: EIGRP, OSPF, LAN/WAN, DHCP, TCP/IP, VPN, Ethernet, Subnetting.

Security: Antivirus applications

EDUCATION

Bachelor of Science – Computer Systems and Networks Oct 2010 – July 2014

●Donetsk National Technical University – Donetsk Ukraine

Masters of Science – Telecommunications and Networks Jan 2015 – Aug 2016

● Florida International University – Miami Florida

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