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Customer Service Representative

Location:
Florence, SC
Posted:
August 03, 2017

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Resume:

Beverly Greene

**** ***** ******* ***** ********, SC 29501 Cell 843-***-**** or Home 843-***-****

ac1ncz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am an educator who is seeking a part time job in customer service to supplement my current full time job. I can work evenings and weekends. My prior years of experience in customer service, including in banking, will serve as an asset to your company. I have provided both call center service as well as face to face customer service.

CORE COMPETENCIES

Data Analysis Program Implementation Program Management

Curriculum & Instruction Effective Communication Intervention Implementation

Strategic Planning Supervision Student Mentoring

Database Management Volunteer and Speaker Coordination Academic Counseling

Academic Advising Individual Graduation Plan Completion Activity/Event Planning

Inbound Call Center Customer Service

PROFESSIONAL EXPERIENCE

Marion County School District, Creek Bridge Middle-High School 2007-Present

District Lead Graduation Counselor

Co-Coordinator of District-Wide College Fair (2013-2014)

Coordinator of Summer programs including summer school and enrichment programs

Coordinator of Community Outreach

Coordinator of Mentoring programs

Coordinator of Annual College Application Day

Coordinator of College Goal SC FAFSA Event

Coordinator of annual National GEAR UP Week

Supervisor of teachers for summer school, Saturday School and other enrichment programs

Coordinator of Saturday School program

Coordinator of college field trips

Coordinator of special programs and guest speakers

Facilitator and teacher for It’s Your Game Health and Sex Education curriculum (grades 6-9) (2011-2015)

Coordinator college prep testing for the Class of 2017 (PLAN, EXPLORE, ACT, Compass)

Writer and editor of school newsletter and SC GEAR UP newsletter

Manager of It’s Your Game Health and Sex Education program budget (2011-2015)

Manager of SC GEAR UP budget

Coordinator of teacher and staff weekly and quarterly meetings for twelfth grade

Coordinator of Class of 2017 student and parent databases

Coordinator of academic and behavioral interventions (Class of 2017)

Pathology Service Associates 2005 – 2007

Quality Coach/Trainer

Interviewed and trained new employees

Supervised call center representatives

Coached call center representatives on call and customer service improvement

Managed escalated patient calls

Increased call quality for employees

Maintained employee performance databases

Maintained call database

SunTrust Bank 2004 – 2005

Customer Service Representative

Answered inbound calls from bank customers regarding accounts and services

Solved customer issues

Assisted customers with understanding products and services

Referred new accounts and products to the sales department

Assisted with calls from branches regarding customer issues

Maintained an up to date knowledge of products and services

Maintained sales referral and quality goals on a consistent basis

ADP Tax Credit Services 2003 – 2004

Customer Service Representative

Answered inbound calls from employers

Interviewed new employees of various companies to see if they qualified their new employers for a WOTC tax credit

Maintained a database

Followed a script in speaking with clients

Maintained a database while speaking with clients

Sprint PCS 2002 – 2004

Customer Care Specialist

Answered inbound calls from Sprint customers regarding accounts and services

Resolved customer issues in a timely and effective manner

Assisted customers with understanding products and services

Set up new cell phone accounts and explained bills and devices

Provided technical assistance over the phone with various Sprint devices

Maintained a call database with appropriate notes for each call

Accepted customer payments over the phone

Referred new accounts and products to the sales department

Assisted with calls from Sprint retail stores

Maintained an up to date knowledge of products and services

Maintained sales referral and quality goals on a consistent basis

EDUCATION

M.Ed.in Educational Leadership (August, 2017) Coastal Carolina University

M.Ed. in Learning and Teaching: Instructional Technology (2016) Coastal Carolina University

Career Development Facilitator Certification (2010) Commission on Higher Education

Bachelor of Science: Elementary Education (2010) Coker College

ACCOMPLISHMENTS/COMMUNITY WORK/PRESENTATIONS

SunTrust Bank Stoli Rising Star Award (Atlanta, GA), 2004

Presenter at NCCEP/GEAR UP National Conference (Washington, DC), 2016 (Going Above and Beyond: Differentiation Strategies That Reach ALL Students)

Presenter at NCCEP/GEAR UP National Conference (Washington, DC), 2014 (Thinking Outside the Box: Strategies That Work

Presenter at High Schools That Work Conference (New Orleans), 2012 (Building Academic Warriors)

Coordinated District-Wide College Fair for 2013

Site Coordinator of the Year, SC GEAR UP, Commission on Higher Education, 2012-2013

Assisted with Marion County Youth Day, 2013



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