Beverly Greene
**** ***** ******* ***** ********, SC 29501 Cell 843-***-**** or Home 843-***-****
ac1ncz@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
I am an educator who is seeking a part time job in customer service to supplement my current full time job. I can work evenings and weekends. My prior years of experience in customer service, including in banking, will serve as an asset to your company. I have provided both call center service as well as face to face customer service.
CORE COMPETENCIES
Data Analysis Program Implementation Program Management
Curriculum & Instruction Effective Communication Intervention Implementation
Strategic Planning Supervision Student Mentoring
Database Management Volunteer and Speaker Coordination Academic Counseling
Academic Advising Individual Graduation Plan Completion Activity/Event Planning
Inbound Call Center Customer Service
PROFESSIONAL EXPERIENCE
Marion County School District, Creek Bridge Middle-High School 2007-Present
District Lead Graduation Counselor
Co-Coordinator of District-Wide College Fair (2013-2014)
Coordinator of Summer programs including summer school and enrichment programs
Coordinator of Community Outreach
Coordinator of Mentoring programs
Coordinator of Annual College Application Day
Coordinator of College Goal SC FAFSA Event
Coordinator of annual National GEAR UP Week
Supervisor of teachers for summer school, Saturday School and other enrichment programs
Coordinator of Saturday School program
Coordinator of college field trips
Coordinator of special programs and guest speakers
Facilitator and teacher for It’s Your Game Health and Sex Education curriculum (grades 6-9) (2011-2015)
Coordinator college prep testing for the Class of 2017 (PLAN, EXPLORE, ACT, Compass)
Writer and editor of school newsletter and SC GEAR UP newsletter
Manager of It’s Your Game Health and Sex Education program budget (2011-2015)
Manager of SC GEAR UP budget
Coordinator of teacher and staff weekly and quarterly meetings for twelfth grade
Coordinator of Class of 2017 student and parent databases
Coordinator of academic and behavioral interventions (Class of 2017)
Pathology Service Associates 2005 – 2007
Quality Coach/Trainer
Interviewed and trained new employees
Supervised call center representatives
Coached call center representatives on call and customer service improvement
Managed escalated patient calls
Increased call quality for employees
Maintained employee performance databases
Maintained call database
SunTrust Bank 2004 – 2005
Customer Service Representative
Answered inbound calls from bank customers regarding accounts and services
Solved customer issues
Assisted customers with understanding products and services
Referred new accounts and products to the sales department
Assisted with calls from branches regarding customer issues
Maintained an up to date knowledge of products and services
Maintained sales referral and quality goals on a consistent basis
ADP Tax Credit Services 2003 – 2004
Customer Service Representative
Answered inbound calls from employers
Interviewed new employees of various companies to see if they qualified their new employers for a WOTC tax credit
Maintained a database
Followed a script in speaking with clients
Maintained a database while speaking with clients
Sprint PCS 2002 – 2004
Customer Care Specialist
Answered inbound calls from Sprint customers regarding accounts and services
Resolved customer issues in a timely and effective manner
Assisted customers with understanding products and services
Set up new cell phone accounts and explained bills and devices
Provided technical assistance over the phone with various Sprint devices
Maintained a call database with appropriate notes for each call
Accepted customer payments over the phone
Referred new accounts and products to the sales department
Assisted with calls from Sprint retail stores
Maintained an up to date knowledge of products and services
Maintained sales referral and quality goals on a consistent basis
EDUCATION
M.Ed.in Educational Leadership (August, 2017) Coastal Carolina University
M.Ed. in Learning and Teaching: Instructional Technology (2016) Coastal Carolina University
Career Development Facilitator Certification (2010) Commission on Higher Education
Bachelor of Science: Elementary Education (2010) Coker College
ACCOMPLISHMENTS/COMMUNITY WORK/PRESENTATIONS
SunTrust Bank Stoli Rising Star Award (Atlanta, GA), 2004
Presenter at NCCEP/GEAR UP National Conference (Washington, DC), 2016 (Going Above and Beyond: Differentiation Strategies That Reach ALL Students)
Presenter at NCCEP/GEAR UP National Conference (Washington, DC), 2014 (Thinking Outside the Box: Strategies That Work
Presenter at High Schools That Work Conference (New Orleans), 2012 (Building Academic Warriors)
Coordinated District-Wide College Fair for 2013
Site Coordinator of the Year, SC GEAR UP, Commission on Higher Education, 2012-2013
Assisted with Marion County Youth Day, 2013