PROFESSIONAL PROFILE

Top Performer: Strong people management skills to mentor, lead and motivate global multi-cultural teams. Capable of performing at high levels in both tactical day-to-day operations as well as executive level strategy and vision. Successful at driving sales/upselling, business development, and engagement management.

Business Solutions Leader: 20 years of experience, including management, of mid-to-large size organizations in the Internet services, high tech, telecom and software industries. A leader with the vision to forecast and predict project and team needs, develops strategies and effectively measures team results.

Enthusiastic Learner: Passionate, eager, and educated professional who enjoys learning about and becoming an expert in products and software. Self-motivated to stay relevant in the technology industry in order to provide feedback and guidance with the most relevant expertise.

Experienced Solutions Professional: A professional with a strong, creative approach to technical solutions and experience in Order Management, Customer Care and HR, SOW Management and Invoicing, HR, Time, and Payroll Transformations. Openly expresses ideas and offers well thought out solutions.

Global Team Builder: Excellent relationship building skills to partner with customers, vendors, business leaders, and peer groups in matrixed organizations. Experience building global teams including offshore/outsourced centers to deliver highly scalable IT systems. A highly-motivated mentor who listens attentively, provides and asks for feedback, and negotiates differences.

AREAS OF EXPERTISE

IT Technology Strategy & Architecture

Product Development

Design

Client/Stakeholder Management

Large-Scale CRM Systems

Implementation

Transformation

Change Management

Global Support Structure

PeopleSoft

SOW Management

Shared Services

Order Management, Customer Care and HR

Business Enablement

Vendor & Partner Management

Large Complex Deployments

Project Management

Project Accounting

PROFESSIONAL EXPERIENCE

SENIOR MANAGER

Client Delivery & Operations

Accenture, LLP

Feb-2009 to present

Leadership

Lead a global team of ~80+ professionals across US and India to manage a large and complex HR, Time and Payroll Transformation for AT&T's company-wide non-exempt population. Project estimated budget of $10 Million

Built high performing global team to support the HR, Time and Payroll transformation program spanning multiple years

Worked as the Delivery lead for the Connected IT Services portfolio at Cisco and managed a contract worth $9.7 Million.

oImproved client relationship with key stakeholders in a tricky space while facing potential contract termination.

oChanged client perceptions and retained the contract.

oProvided confidence to the client, who extended the existing contract for an additional year with revenue of ~ $4.5 Million

Created multiple financial options for the account to maximize CI$$ and increased CI by 2%

Managed 45 vendor resources across multiple business groups and negotiated vendor contracts resulting in savings of ~$170,000 year over year.

Shut down extensive noise from the vendors that was causing concerns to the client

Liaison with senior business executives to align IT roadmap with key company initiatives and strategy

Application Development

Extensive hands-on experience with full SDLC in both Waterfall and Agile models

oPeoplesoft CRM & HCM, Peopletools

oCGI/Perl, HTML, Javascript, XML/XSL, SOAP, JMS, WebServices

oJava Server Pages, C++, VC++

Introduced Agile project management methodology for continuous delivery

Successfully managed and executed continuous delivery releases as a part of the new Fast IT initiatives based on agile methodologies.

Infrastructure & Operations

Lead a team of 55 resources to support 24x7 operations and infrastructure for the mission critical DSL application.

oSupported multiple multi-terabyte Oracle databases and data warehouse.

oMet or exceeded all SLAs and client expectations of 99.999% Availability SLA (24x7)

Managed and implemented multiple infrastructure projects - middleware upgrades, environment refreshes, etc.

SOLUTION/TECHNICAL ARCHITECT

Internet Systems (DSL, Homezone, Wi-Fi)

AT&T

Dec-2001 to Jan-2009

Provided architectural direction on one of the world’s largest and most complex PeopleSoft CRM implementations. Instrumental in bringing new technologies as SOA, Web Services, and Data Services in support of future CRM projects.

Technical Lead for Implementing (architected and coded) a national platform solution (PeopleSoft CRM) for DSL that replaced several regional ordering systems thereby reducing maintenance and resource needs by 40%. This was the world’s largest CRM implementations at the time:

o~20,000 concurrent users

o~180,000 Daily orders processed

o~9 Million Customers supported on the system

Worked on algorithms to encrypt PCI data and ensure its confidentiality

Implemented Speed Tiers & Elemental Billing for the DSL products

Enhanced and maintained a reporting system using CGI/Perl, JavaScript, & HTML

Built a new trouble ticketing system for wholesale DSL customers that enabled support organizations to initiate, track, and resolve/close user requests for support

Used Pentaho/Spoon to extract critical data from Oracle and load it into a MySQL database

Designed & configured the CRM Product model for the Wi-Fi, MTB & Homezone products

Wrote PL-SQL scripts to delete ~500M rows of redundant data from the Oracle database thereby freeing up valuable space.

OTHER PROFESSIONAL EXPERIENCE

Technical Architect Apex-2000 Chantilly, VA May ‘01 – Nov ‘01

Senior System Analyst Intersoft Corp Santa Clara, CA Sep ’00 – Apr ‘01

Senior Software Engineer Zensar Technologies USA Aug ’98 – Aug ‘00

Software Engineer Zensar Technologies India Jul ‘96 – Jul ‘98

TECHNOLOGIES

PeopleSoft CRM, Peoplecode, PHP, JSP, XML/XSL, JMS, DHTML, CGI/Perl

JavaScript, BPEL, C/C++, Unix Shell Scripting, WebServices

Oracle 10g (SQLPLUS, PL-SQL), DB Design, MySQL, IBM DB2, Teradata

Eclipse, Visio, CVS, Pentaho, ActiveBPEL Designer, BIRT, GraPHPite, Servlets, EJB

EDUCATION

Bachelor of Engineering (B.E.) in Electronics & Communication

Delhi College of Engineering, India

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