Information Technology Management

DON CLARK - Canton, MI. - 734-***-****

Email - **********@*****.***

PROFESSIONAL SUMMARY: Experienced Senior Technology Executive with a demonstrated history of working in the Information Technology and Services industry. Skilled in Project Management, Operations Management, Vendor Negotiation, Network Management, Transportation, Material Control and Software / Company Procedure Documentation. Strong business development professional with a Bachelor of Arts (B.A.) focused in Business Management. Developed, managed and supported IT corporate standards compliance / documentation, asset management, project planning, budgeting, forecasting, and customer relationship management. Managed directly, and indirectly, personnel (Managers, Technical Leads, Supervisors, Architects, developers, testing, and business analysts) accountable for application development and implementation of projects for multiple industries, including Utility, Automotive Inspection and Corporate Aviation Management and support of aviation inventory exceeding $25 Million in scope Developed IT and HR help desk applications for aviation and energy efficiency corporations Developed and supported Human Resources help desk application, utilizing SharePoint technology Responsible for deployment, configuration and repair of network systems, servers, desktop / laptops, on / off premise telecommunications and printing equipment.

Spearheaded the implementation of IT strategy and network re-design of multiple major operations, utilizing best practice models and guidelines to provide rock steady IT operations Technical Project Manager versed in all aspects of project management from inception to completion. Successfully designed and implemented a multitude of software application rollouts. Including corporate websites, time management, utility audit, automotive inspection, aviation maintenance repair and overhaul application, scheduling / routing and appliance recycling program.

Operations Manager with several years experience managing multiple projects including budgeting and administration. Highest Achievement Award Winner for Dale Carnegie / Chrysler Full Course for 1999 Experience: 11/2014 to Present Owner / Manager - Tremor Technical Solutions LLC – Canton, MI

Provide hands-on and consultative technology support to small / medium sized business operations including hardware, software, network security, windows servers, telephony, analytics and phone systems.

Established functional strategies of the company, utilizing business expertise to reach operational goals.

Provide complete networking services to various clients, ensuring client satisfaction, stability and retention.

Sound knowledge of Information Technology principles and trends with vision to formulate strategies, make recommendations and execute plans successfully. DON CLARK - Canton, MI. - 734-***-****

Email - **********@*****.***

4/ 2015 to 7/2017 Director of Information Technology / Senior Technology Mgr – SEEL / MCLJasco Detroit, MI

Manages Data and Technology departments.

Management and hands-on support of Information Technology Department infrastructure including planning, design, implementation and daily support of network hardware, software, servers, firewalls, security (network and proximity badge perspectives), phone switches and infrastructure.

Development / Maintenance / Management of corporate policies and procedures

Report writing and Data Analysis

Technology purchasing

Team lead on implementation of new corporate financial software

Vendor negotiations and management

Project Manager on design, development and implementation of web-based applications designed to manage our varying portfolio, including scheduling, routing, document management, reporting, time management, material control, transportation logistics and inspection

06/2001 to 05/2014 Director of Information Technology - Pentastar Aviation – Waterford, MI

Provide executive leadership as head of corporate IT.

Management and hands-on support of Information Technology Department infrastructure including planning, design, implementation and daily support of network hardware, software, servers, firewalls, security (network and proximity badge perspectives), phone switches and infrastructure.

Leadership team partner delivering large scale business projects on time and within budget.

Technology Department budget responsibility.

Member of company implementation team, ensuring new business development success.

Managed all IT and Data purchasing responsibilities, networking infrastructure / security

/ hardware / software support.

Project lead, report design, supervision, policy and procedure development, budget management and customer support.

Developed corporate IT and HR help desks.

Maintained SQL, Oracle and Microsoft Servers

11/1998 to 06/2001 ITM Lead / Network Engineer - Pentastar Aviation – Waterford, MI

Established corporate networking environment by designing system configuration; directing systems installation; defining, documenting and enforcing system standards.

Created and maintained the vast majority of all custom Crystal reports developed for Maintenance, Repair, Overhaul and FBO database.

Developed vendor performance process.

Performed all purchasing responsibilities for ITM department.

Member of team responsible for selection and implementation of corporate Maintenance, Repair and Overhaul software and processes.

DON CLARK - Canton, MI. - 734-***-****

Email - **********@*****.***

09/1986 to 11/1998 Purchasing / Part Sales Supervisor - Pentastar Aviation – Waterford, MI

Procurement and sales of corporate aviation parts and supplies.

Created and supported relationships with direct vendors and customers, procurement and management of all inventory, contract negotiations, managing inventory costs, list price and sell price parameters, creating / maintaining reports on all aspects of the sales department, including sales revenue and costs, current inventory, shipping costs, vendor evaluations, etc.

Inaugural ISO 9000 member.

Trained, coached and mentored staff to ensure smooth adoption of new ISO 9000 program.

07/1985 to 09/1986 Material Control Supervisor - Pentastar Aviation – Waterford, MI

Maintain control of $25 Million inventory of aviation parts and supplies

Directly responsible for maintaining inventory status, costs, reporting and cycle counts.

Purchasing inventory for resale and in-house inventory requirements.

Vendor management, vendor performance

Reporting and analysis.

Shipping management, including international and hazardous goods.

Receiving management of inventory and supplies.

Certified Aircraft Parts Receiving Inspector.

Rotable and Warranty parts management.

Maintaining systems records.

Personnel Management.

Internal and External parts delivery.

SKILLS:

Network Management

Employee Development /

Mentoring

Strategic Communications

Procurement / Negotiation

Data Mining / Reporting

Effective Listening

Financial Budget Development / Management

Training

Presentation Skills

Problem Solving and Decision Making

Project Management/ Software/Application

Development

Customer Relationship Management

EDUCATION:

2001 Bachelor of Arts: Business Management

Davenport University, Dearborn, MI.

[Graduated with High Honors]

1999 Dale Carnegie / Chrysler Corporation completion Highest Achievement Award

DON CLARK - Canton, MI. - 734-***-****

Email - **********@*****.***

ADDITIONAL:

VoIP phone system – Avaya – Nortel Meridian – AastraLink RP

Crystal Reports

Procurement and Materials Management

Microsoft Exchange Server (2010, 2013)

Microsoft SQL Server 2005, 2008, 2012 (Installation and Administration)

E-Mail and SPAM protection services - Symantec Endpoint Security Suite and Barracuda

VMWare ESXi 5.5, 6.5

Microsoft SharePoint (2007, 2013)

Microsoft Office Professional Suite (XP, 2007, 2010, 2013, 2016)

Microsoft Great Plains

Microsoft CRM (3.0. 2011, 2016)

Blackberry Enterprise Server (5.1, 5.5)

Symantec Ghost 15.0

Fortinet Endpoint Protection

Corridor

Oracle 11g (Install and basic administration for the Corridor software noted above)

Microsoft Server (2003/ 2008 R2, 2012)

Microsoft Windows (XP, 7, 8, 10)

VEEAM 9.0

SonicWall

MS Project Version 95 thru 2016

MS Visio Version 4 thru 2016

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