Customer Service Engineer

CHRISTOPHER HALE

linkedin.com/in/crhale**

********@*****.***

C: 763-***-****

INFRASTRUCTURE ENGINEER

Technical Documentation Outstanding Customer Service Effective Communication

Solutions-focused, mechanically inclined individual with over 8 years broad-based experience in troubleshooting and resolving complex support issues in MS Windows environments.

TECHNICAL EXPERIENCE

Operating Systems: Windows 2000/XP/7,8,10; Server 2003/2008R2/2012/2012R2

Mobile Device Management: Android, IOS 5-9.x, Jamf Software Server CSE,

SOTI MobiControl

Software Application Support: SCCM2007/2012, MS Office XP-O365, Lotus Notes,

IBM iSeries

Administration: SCCM 2007/2012r2/Current Branch 1511, Active Directory,

Novell eDirectory, DHCP, DNS

HP Certified Technician: Certified warranty repair on HP Printers, MFP and

desktops/Laptops

COMPTIA A+ Certified

MILITARY EXPERIENCE

United States Marine Corps: Honorable discharge

Airframes Tech –AV8B/TAV8B Harrier

Sergeant rank at end of active duty

5 Years active duty

Airframes Tech. – AV8B/TAV8B Harrier 2001 – 2006

Marine Corps

Maintained aircraft according to scheduled procedures and “unscheduled” incidents using manufacturer publications and troubleshooting skills from advanced knowledge of systems and extensive study of publications.

Performed maintenance, servicing, inspection and documentation for high performance military aircraft.

Technical analysis and troubleshooting of flight control systems based on pilot feedback

Held the roll of Collateral Duty Inspector.

Duties included; Witness and insure maintenance is conducted in accordance with applicable publications, technical specifications, and safety regulations.

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CHRISTOPHER HALE

linkedin.com/in/crhale17

********@*****.***

C: 763-***-****

PROFESSIONAL EXPERIENCE

Tech Lead 10/2016 – Present

Unisys Minneapolis, MN

Responsible for monthly reporting of SLA metrics to leadership

Standardized application packaging using PowerShell Application Deployment Toolkit allowing the ability to bring the majority of packaging back in-house

Update OSD task sequence as required with new applications, updated applications, and patching

Manage Drivers for SCCM OSD function updated drivers and new model onboarding

Assist Desktop support with troubleshooting application installation issues

Desktop Engineer 06/2012 – 06/2016

Regis Corporation Edina, MN

Maintained and updated Windows XP, thru Windows 10 desktop images with System Center Configuration Manager 2007 R2 through Current Branch 1511

Designed a User Driven Interface OS deployment Task Sequence reducing OSD time by over 50%

Installed and configured SCCM 2012 sp1 and upgraded to SCCM 2012R2 and then CB 1511

Packaged software for distribution to end user across a WAN spanning the globe

Maintained relationships with vendors, contractors and Support staff

IT Service Desk Analyst/PC Support Technician 06/2011 – 06/2012

Regis Corporation Edina, MN

Primary call center contact for over 800 Corporate end users and over 10000 field personnel

90% first call resolution for service desk inquires and issues ranging from password resets to application installation and configuration problems

Administrate iPad deployment utilizing JAMF software for management of ~ 1068 devices including iPhones

N.O.C (Nexus Operation Center) Engineer 07/2008 – 07/2011

Nexus Information Systems Minnetonka, MN

Developed Process Manual for technician training

EDUCATION

AAS Degree – Century College – White Bear Lake, MN (Currently Attending)

A+ Certification Certificate – Century College – White Bear Lake, MN

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