Engineer Support

Jesse Hughes

**** ***** ****** ***** **.

Milford, Ohio 45150

Phone: 513-***-****

*****.*.********@*****.***

Professional Summary

Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has an Associate Degree in Network Systems Administration and two years of experience working as an IT Support Technician.

Technical Skills

Good analytical and troubleshooting abilities

Strong knowledge of viruses application glitches and hardware issues

Patient and able to walk customers through troubleshooting and repair process

Excellent communication abilities

Good customer-service skills

Good organizational abilities

Good understanding of installations and updates

Certifications

AWSP - Warranty Basics for Technicians (RXWT1)

AWSP – Lenovo Desktop Systems Hardware Service Training (RDD08)

AWSP – Lenovo Notebook Systems Service Training (RTD08)

Barracuda Backup Certified Engineer (BT324)

Education

DeVry University: Cincinnati, OH May 2012 – October 2015

Associate of Applied Science in Network Systems Administration GPA 3.11

Employment History

Insight Global July 2017 – present Cincinnati, OH

IT Contractor

Helping with projects at Tri-Health locations, Installing/deploying workstations, Break/fix, printer installs.

Pomeroy April 2017- July 2017 Cincinnati.OH

Deskside Support

Handling the PC Trade Up project with P&G, customer interaction, deskside support, imaging, migrating, microsoft, outlook.

Forward Edge May 2015 – January - 2017 Cincinnati, OH

Desktop Engineer

PC Technician, utility Player, customer Interaction, administrative support, desktop support, emerging Products, SCCM Imaging, Break fix, Google administrator, Active directory.

DeVry University March 2015 – May 2015 Cincinnati, OH

Student worker (Part-time)

Responsibilities include completing various IT tasks, setting up printers and workstations throughout the facility, assisting with front desk tasks and installing updates on workstations as needed.

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