Engineer Customer Service

SUMMARY OF EXPERIENCE AND SKILLS

Networking and Project Delivery Senior Engineer with strong experience in designing, developing, and supporting complex networks.

Over 12 years of experience in Cisco routing and switching architectures, network design, security firewalls, load balancers, telecommunications, VoIP, QoS deployment, network troubleshooting, and management.

Designed, installation, configuration, analysis, and maintenance of networks: Cisco, HP, Checkpoint, Juniper, and F5 platforms.

Excellent communication and customer service skills.

Self-directed, reliable and detailed oriented.

Demonstrate ability to work effectively, and in coordination with co-workers.

PROFESSIONAL EXPERIENCE

AT&T TECHNOLOGY SERVICES, Madrid, Spain March 2013 to January 2017

Senior Network Design Engineer and Project Delivery

LAN/WAN/DATACENTER deployment and solutions.

SDN Project deployment Cisco ACI Underlay + Overlay with Nexus 9K.

Routing and switching configuration and administration on the Cisco Series 2, 3xxx Catalyst 5, 6, 7xxx, ASR 1000 X series, and Nexus 9000, 5000, 7000, and 2000 series.

Design and Administration of Juniper devices level 2/3 MX series and EX series.

Datacenter DMZ design using different brands of Firewalls such as: Cisco ASA 5510, 5520, and 5500 X series, Checkpoint Nokia IP appliances IP390, IP560 and Power-1 appliances, Juniper SRX240, SRX550, vSRX Virtual Firewall and Palo Alto.

Solved complex incidents and resolution for client services.

Load Balancer administration for F5 with LTM and ASM modules.

Series BIG-IP 6900, BIG-IP 6400, and BIG-IP 3400.

Virtual Server and pools creation with irules creations, load balancing methods, monitoring tests, and certificates importation for https services applications.

Version upgrades, licensing and hotfix Applications.

Designed, implemented, and troubleshoot for Cisco WAAS optimization/acceleration system over the Mediterranean and LATAM Regions.

WAAS 5.0 Implementation with WAAS Express enhancements on Endesa Spain Network.

Refresh and upgrade of internet border firewalls from Checkpoint IP Appliance 390 to Power-1 with Checkpoint; version R77.20 on client s datacenter.

Migration of clients’ network to IP MPLS VPN3, deployment and implementation, with OSPF as IGP and multiprotocol BGP with labeling over VRFs.

Datacenter distribution and access layers refresh from Cisco Catalyst 6500 and 4500, to Nexus 5000 and 2000 series with Virtual Port Channels (vPC) implementation and FEX connections.

Worked on clients’ new Datacenter design with Nexus 7000 and 5000 series.

VSX Checkpoint, F5 LTM, and Fortigate firewalls 1500D/900D, all on Block Structure Design.

AXA INSURANCE, Madrid, Spain June 2008 to March 2013

Senior Network Project Engineer

Network Operational Services Team for AXA INSURANCE Mediterranean Region.

Incidents L2/L3 LAN/WAN/CPDs solution and management inside the company.

Administration of Cisco Unified Wireless Control System, conformed by WCS, WLC and LWAPP.

Firewall administrator for several brands and models such as Cisco SM, Cisco PIX, and Nokia with Checkpoint NGX, R6x, and NGX 7 x version, Checkpoint VSX Virtual Infrastructure.

Rules, NATs, Routing and failover/cluster configuration, VPNs, version upgrades, changes for these devices.

Load Balancers Administrator for Cisco ACE, Cisco CSS 9000, and F5 Big IP.

Load Services creation with different persistence, load balancing methods, monitoring tests and certificates importation for SSL server.

Administration, troubleshooting and configuration for VPN LAN-to-LAN, IPSEC, and VPN SSL remote access groups over different VPN Concentrator like F5 Firepass, Nortel, and Cisco VPN 3000.

Administration, design, implementation, and troubleshooting for Cisco WAAS optimization/acceleration System over all Mediterranean Region.

Routing and switching administration on CISCO Series 2, 3xxx Catalyst 5, 6, 7xxx and Nexus 5k and 7k.

Network monitoring and traffic analysis using Cisco Netflow and C.A. Spectrum.

Cisco ACS 3.x, 4.x, 5.x - AAA policies, design, and management.

Integrating Cisco Secure ACS.

Authentication scheme with PEAP, WPA2 and 802.1X over wireless deployment in Spain and Portugal Head and Central Offices.

WAN/MAN OSPF re-design improvements with Backbone Area/Stubs areas interconnections and fast Hello implementation.

Design/ implementation and deployment of Layer 2/3 of Head Office Valencia, Vigo and Bilbao with Wi-Fi infrastructure included.

Topology revision and redesign of Spanning Tree Protocol on main Datacenters following the Cisco recommendations and best practices.

Design, implementation, and deployment of VSS Cisco System on Call Centre Sant Cugat Barna. Floor migration from layer 2 to layer 3 MEC interconnection.

New Wi-Fi Central Office deployment with Cisco APs 1142N over N Band over 2, 4, and 5GHz.

TACACS AAA Policies Migration Cisco ACS 4.2 -> 5.4 + Web Based UCP.

AXA Spain - WAN operator migration from ORANGE to COLT with MPLS: Team member network engineer, extended campus new architecture, design, and implementation with iBGP, eBGP, and VRFs.

CIMEX CORPORATION, Havana, Cuba September 2005 to September 2007

Network Engineer/Administrator

Administration and maintenance of Cimex Corporation s Network infrastructure using technologies like Ethernet, Gigabit Ethernet, Frame-Relay, X25, PPP, HDLC, xDSL, and Wireless LAN (802.11 a, b, g). LAN/WAN L2/L3 support.

Headquarter - Main Office redesign team member, following the Cisco Modular Blueprint Model with Core/Distribution/Access Layers; using protocols L2/L3 like STP, DTP, HSRP/GLBP EIGRP, and VLANs segmentation per floor with DHCP binding.

Layer 2 WAN administrator with OSPF backbone deployment over Frame Relay lines spread over all the country with redundancy and traffic load balancing.

Management and configuration of several Cisco Routers, L2/L3 and Multilayer Switches series like 6500, 5300, 3800, 3700, 3550, 2960, and 2950 as well as 2800, 2600, 2500, 1800, 1700, 1600 and 1000.

Administration and support of RAS (Remote Access Service) Corporation services using Access Router 5300 series with AAA servers like Cisco Secure ACS version 4.0.

Migration and installation process from Cisco Secure ACS 3.3 to 4.0 with Active Directory Associations and 802.1X port access option.

TACACS+ AAA protocol configuration to Cisco devices access.

Administration/ configuration and management of different monitoring tools and reports such as Whatsup Gold, Nagios, Netflow, and some modules of Cisco Works Software.

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CERTIFICATIONS

2014 CCSA - Checkpoint Certificate Security Administrator (156-215.77)

2012 CCNP - Cisco Certified Network Professional (642-813, 642-902, 642-832, 300-115)

2006 CCNA - Cisco Certified Network Associate (640-802)

EDUCATION

Telecommunications and Electronics Engineer - Polytechnic University José Antonio Echeverría, Havana, Cuba.

COURSES AND TRAININGS

MPLS Implementing Cisco MPLS v3.0, Madrid, Global Knowledge July 2015.

BIG-IP F5 LTM v10.2 Essentials, Administration and Advanced Topics, February 2015.

Check Point Certified Security Expert (CCSE) March 2014.

Checkpoint Security Administration 2013 Edition (CSSA) December 2013.

Migrating to HP A Series Products, February 2013.

Building Converged Cisco Multilayer Training, CCNP BCMSN, June 2012.

Implementing Cisco IP Routing, CCNP Route, April 2012.

Cisco Unified Wireless Control System Administration, Madrid, January 2012.

Cisco WAAS architecture Design and Deployment, November 2010.

Administration Cisco Firewalls Service Module and PIX, March 2010.

(INTRO) Introduction to Cisco Networking Technologies, July 2006.

(ICND) Interconnecting Cisco Network Devices, July 2006.

LANGUAGES

Fluent in oral and written English.

REFERENCES

Furnished upon request.

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