Manager Customer Service

MAIRA IVETTE CUEVAS

**-** ******** ******, *******, New York 10705, 914-***-****, **********@*****.***

SUMMARY OF QUALIFICATIONS:

Bilingual, English/Spanish

Computer skills: Type 55+ wpm, proficient with Microsoft Word, Excel and Outlook; Knowledgeable in QuickBooks, Access; Familiar with PowerPoint, MediSoft and IMA

Strong ability to multi-task, capable of working accurately under pressure, detail oriented, organized

WORK HISTORY:

04/12 – 05/16 Yonkers 2012 Associates, LLC Administrator Assistant

Supported Property Manager with daily office functions

Provided quality client service, answered telephone calls, heavy filing, faxed, emailed, scanned, made copies

Handled incoming and outgoing mail, distributed to appropriate parties

Followed up with service calls and messages; set up meetings and interviews

Collection of rents, prepared checks and slip, bank deposits, maintained monthly batches and printout

Accounts Receivable, entered GL codes as per budget to all invoices, forwarded for signature

Created spreadsheets for arrangements and generated packets for renovation project

Updated files by requests to third party verifications; ordered office supplies

07/11 – 08/11 Eclipse Contracting Corp. Office Manager

Responsible for all payroll functions using QuickBooks; accounting duties including reconciliation of ledger, accounts payable and accounts receivable

ADP benefits

Faxed, emailed and/or scanned required documents to customers

Calculated job costs on a weekly basis as well as updated books and files daily

06/03 – 08/09 All American Flooring, Ltd/High Rise Construction Corp Office Manager

Responsible for financial matters: deposits, payroll, accounts payable/receivable, maintaining payroll spreadsheets, utilizing QuickBooks for billing purposes

Scheduling: Maintained records of inventory and job requirements to ensure efficient scheduling and completion of necessary tasks, acquired daily reports to update schedule as needed, and kept records of pending jobs

Employee relations: Supervised crew of 12 – 18 employees, met with employees to discuss work, questions, and concerns, and responsible for interviewing, hiring, and training new staff

Customer relations: Collected rents, handled evictions, prepared monthly correspondence with customers, and prepared letters for customers providing them with necessary information, handled customer requests and complaints

Handled service calls, sorted and distributed incoming and outgoing mail, faxed, made copies, and other necessary office tasks

Maintained and ordered inventory

10/01 – 5/03 Hernandez & Associates Executive Secretary

Managed a client base of over 700 individuals by maintaining up-to-date records, obtaining documents, meeting with doctors and attorneys

Handled and coordinated all section 32 settlements, third party cases, depositions (forms, signatures, copies, confirmation letters, scheduling, cancellations, and follow up)

Provided quality customer service, filed, answered telephone calls, data entry, faxed, made copies, handled incoming and outgoing mail

Controlled calendar, posted hearings, scheduled appointments

Processed incoming payments for services rendered

EDUCATION:

State University of New York Major: Medical Coding & Billing Certificate

State University of New York Major: Word Processing Certificate

Mercer County Community College Major: Word Processing Certificate

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