Customer Service Manager
Resume:
Ruth E Negro
Long Beach, CA **803
********@*****.***
August 4, 2017
Dear Hiring Customer Service Manager in Long Beach, CA, Thank You for the opportunity to apply for the Customer Service Manager Job for Trucking Company in Long Beach, CA After reviewing the job description. It’s clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements I am certain that I have the necessary skills to successfully do the job adeptly and perform to expectations. As an accomplished professional with over fifteen years of customer service experience, with Pitney Bowes, Inc a fortune 500 company and Fusion Logistics, Inc. an entrepreneurial company I feel I would be a very good fit for the Customer Service Manager. My skills and training would add value to your organization, and I am excited for the opportunity to be a valuable contributing member of the team.
I am a result driven professional who has been consistently praised as detailed oriented by my co-workers and management. Over the course of my career I have developed a skill set directly relevant to the Customer Service Manager role you are hiring for, including conflict resolution, customer communications, customer satisfaction and customer retention. Overall, I have consistently demonstrated leadership, organizational and managements abilities in every aspect of my Vice President of Multi-Vendor Services roles with Pitney Bowes and Fusion Logistics. Upon review of my resume, I trust that you will agree that I am the type of competent and competitive candidate you are looking for, I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 562-***-**** or via email at ********@*****.*** to arrange for a convenient meeting time Thank you for your consideration, and I look forward to hearing from you soon. Kindest Regards
Ruth E Negro
Ruth E Negro
2221 @ 1st Street
Long Beach, CA 90803
********@*****.***
Profile Statement skilled and effective customer service professional with over fifteen years of customer service experience, with Pitney Bowes, Inc a fortune 500 company and Fusion Logistics, Inc. an entrepreneurial company. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. A decisive action-orientated professional who successfully takes complete ownership of the customer service function. A results-driven professional with a proven track record of exceeding objectives.
Expertise Includes
•Experience in working collaboratively with other departments within Pitney Bowes to facilitate the best user experience
•Strong multitasking skills and fast learning ability to ensure quick contribution to your customer service team.
• Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction
• Dedicated to improving processes, Customer Satisfaction driven
• Strategic planning, organizing, and attention to detail
• Hiring, Training and mentoring
• Complex problem solving
• Enthusiastic with positive attitude and professional behavior.
• Proven adaptability in a fast-paced changing work environment
• Bilingual (English & Spanish)
Professional Experience June 2014 to present:
Fusion Logistics Vice President Multi-Vendor Services
• Dedicated Service provider for Pitney Bowes- managing direct reporting of Owner Operators in multiple markets across the Western United States
• Responsible for hiring, training & mentoring new operators.
• Responsible for ensuring Pitney Bowes equipment
installation & customer training is completed within the SLA agreement,
• Build a strong Relationship with Pitney Bowes EWP team and customers
• Responsible for new hires
• Training and development
• Responsible for executing and managing the
customer satisfaction program
1985 to 2014-Service Manager & Area Operations Manager - Pitney Bowes Inc.
2008-20014 Pitney Bowes Western Division
Area Operations Manager
• Assisted all service managers and directors with, employee development, district performance
• Assist with Process improvement plans
• Assisted with auditing financial reports to control expenses and make the necessary adjustments each
month
• Assist with training and employee development for technicians and Service Providers as requested
• Managed Area Technical Support team
• Assisted with managing all service providers for Pitney Bowes
• Assisted Area director and management staff with special projects as required
• Responsible for executing and managing the
customer satisfaction program
• Responsible for providing monthly employee
performance analysis and reporting for annual
review process
1995-2008 Pitney Bowes- Los Angeles & Orange County Customer Service Manager
• Manage 30+ direct reports
• Responsible for Employee Hiring & dismissal
• Responsible for employee training & development
• Responsible for implementing and managing
performance improvement plans
• Responsible for revenue & expense control
management
• Responsible for ensuring Pitney Bowes equipment
installation & customer training is completed within the SLA agreement,
• Build a strong Relationship with Pitney Bowes Sales, Service Operations teams and customers
• Assist with On-Site Customer Requests
• Provide Customer with Activity Day and Window
• Follow up with Customer to Ensure Satisfaction
• Dispatch of all PB Service Orders to Tech’s
• Assist with Order Closure
• Assistance to Technicians While at Customers Site
• Assist with Management of Activities
• Responsible for break/fix work orders
• Responsible for Parts & Equipment inventory
• Responsible for scheduling and managing parts
cycle count inventories
• Review parts stocking levels for each tech to ensure they are carrying the necessary parts
1985 to 1990 - Pitney Bowes
Administrative Duties
• Responsible for processing new sales orders
• Responsible for processing completion of sales orders
• Responsible for follow-up with customer to ensure installation was completed to customers’ expectations
• Special projects as assigned
• Assist with customer complaint resolutions
• Assist with Parts & Equipment Inventory
Technical Skills
• Microsoft Word, Excel, PowerPoint, MapPoint,
Sales Force System, Adobe,
Education
• Los Angeles Community college- Business Administration
Contact this candidate