Sales Manager

LENNOX O. BLAKE

**** * **** ******, ********, NY 11234

Tel: 347-***-**** Email: ******.*****@*****.***

PROFESSIONAL EXPERIENCE:

Assistant Branch Manager, 05/2016 - Present

Municipal Credit Union- Brooklyn, NY

Assists with the daily operations of the branch.

Conducts administrative duties including performance evaluations, employee discipline, branch communications and the preparation of monthly reports.

Provides service and assistance with escalated member service issues.

Disseminates information regarding changes in policy and products and service offerings in a timely manner.

Recommends changes to branch policies or procedures to senior managers to improve overall operations of the branch.

Assists with controlling branch expenses within budgetary constraints.

Teller Operations Supervisor, 01/2015 - 05/2016

Flushing Bank - Brooklyn, NY

Monitors the operational soundness of the branch and obtain positive audit results.

Ensures daily compliance of the bank’s policies, procedures and regulations.

Guides the work activities of tellers and personal bankers to ensure optimal service quality.

Prepares formal and informal employee appraisals.

Manages the branch’s cash flow and working supplies.

Design and implement sales activity plans.

Assumes full management of the branch in manager’s absence.

Store Supervisor, 01/2011 - 01/2015

TD Bank, NA - New York, NY

Exceeded all corporate and personal goals.

Motivated and boost sales performances; by designing and implementing sales competitions for employees.

Provided supervision/coaching/mentoring of teller and platform staff to positively reinforce behavior.

Cross-trained to move between platform and teller line with the ability to prioritize the needs of both.

Approved financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact store financial results.

Ensured that all security and audit procedures are followed to minimize potential risk.

EDUCATION:

Bachelor of Business Administration Degree - Marketing

University of Technology Jamaica, Kingston, Jamaica

CERTIFICATIONS:

NYS Notary Public

NMLS Certified

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