Customer Service Representative
Resume:
Philip Granadino
*** **** **** ******, ********** 92606, United States ******.*********@*****.***
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Objective
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To obtain a challenging and rewarding position where I can apply and improve my skills within Mechanical Engineering.
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Education
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California State University, Fullerton
Graduated B.S. in Mechanical Engineering May 2017, GPA: 3.0 Work Experience
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Alcatel, Irvine, CA
Test Engineer/Product Engineer (Quality)
June 2016 - Present
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Responsible for conducting mobile device user trials, and validate reported bugs/issues with user interface testing.
Capture device logs of reproduced issues using internal logging tools and share with R&D and Validation teams.
Analyze trial data and generate reports to outline the monetary value of conducting user trials and testing.
Perform Quality Control inspection of device hardware and software within quality guidelines.
Present inspection findings and Root Cause Analysis to quality team and suggest preventative actions.
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Best Valet, Garden Grove, CA
Valet Shift Supervisor
June 2014 - September 2016
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Team supervisor, provided guidance and direction for staff in regards to proper facilitation of parking vehicles for customers.
Communicated between the company and the event hosts to ensure quality service and customer satisfaction.
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The UPS Store, Irvine and Brea, CA
Customer Service Representative
June 2013 - November 2014
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Delivered exceptional customer service through every interaction, along with quality product delivery.
Packed contents for shipping using established procedures and products.
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Modern Technic Corp., Irvine, CA
3-D Modeler
November 2012 - January 2013
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Cleaned 3 dimensional models of teeth in preparation of scanning.
Arranged the models into a 3-D scanner, created a 3-D model of teeth and entered the information into an electronic database.
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Applied Medical, Irvine, CA
Quality Control Intern
Summer 2011, 2012
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Entered data into a computerized database, organizing files by numerical order.
Unpacked and scrapped defective items, responsible for relocating supplies in the warehouse.
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Volunteer Experience
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Formula, Society of Society Automotive Engineers, CSUF Data Acquisition Team Lead
Spring 2016 - Summer 2017
Designed and implemented various Electro-Mechanical systems to record metrics on cars performance during testing.
Mounted Linear Potentiometers to vehicle’s suspension to track individual wheel travel characteristics.
Designed and soldered to a Printed Circuit Board to make implementation of strain gauge system possible.
Applied Strain Gauges on suspension members to measure forces acting on members in order to validate current design.
Mounted wheel speed sensors to understand behavior of the tires and calculate vehicle speed.
Analyze recorded data and tune subsystems to make changes that improve the vehicle's overall performance.
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Skills
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Proficient with AutoCAD, SolidWorks, MATLab, Simulink, LabView.
Proficient with Microsoft Office.
Bilingual: English and Polish.
Highly dependable, critical thinker, detail oriented, organized, time Management.
Basic fabrication skills
Problem solving
Strong communicator
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