Maintenance Microsoft Office
Resume:
Charles Louis Fleming
Kansas City, MO 64137
*************@*********.***
Background:
Extremely proficient in the operation of computer equipment ranging from desktop workstations (PCs) to large mainframe computers. Expert knowledge of JCL, ISPF/SDSF, NETVIEW and NDM. Proficient in the operation and maintenance of peripheral devices such as tape drives and printers. Familiarity with Data Communications Protocols including TCPIP, FTP and NDM (Connect-Direct). Knowledge of MVS operating system and JES2 command protocols. Familiarity with CA Scheduler, CA -7, and ESP production job scheduling software. Proficiency with WINDOWS7, WINDOWS8 and WINDOWS10 Operating systems. Knowledge of several database tools including SQL and Microsoft ACCESS. Familiarity with Microsoft OFFICE suite of utilities.
Professional Summary:
Randstad Technologies (February, 2015 to July, 2016)
Contractor –Bank of America (Kansas City Data Center – Kansas City, MO)
Fulfilled a long-term contract as a Media Management Specialist. Duties included monitoring and maintenance of magnetic tape libraries contained within IBM and Storage Tek tape silos.
Management of incoming and outgoing shipments of tapes to an offsite storage facility.
Scheduling periodic maintenance to tape drives and silos. Responding to events which may, at times require manual intervention to resolve the issue. Periodically performed helpdesk activities including password resets and setup/maintenance of user accounts and profiles.
Kansas City, Missouri Police Department (May. 2004 to September, 2014)
Computer Services Specialist I - KCPD Datacenter.
Duties included operation of IBM E-series mainframe enterprise server, monitoring production job schedules via CA–Scheduler to insure timely completion, maintenance and troubleshooting of KCPD network connections on a hybrid wired/wireless platform, and a variety of change management activities as assigned. Also served as a Shift Supervisor for a staff of 3 operators. Participated in the formation and maintenance of a Tier I Helpdesk that was responsible for assisting both internal and external clients with a variety of hardware, software and network connectivity issues including password resets (using active directory), user account setup/maintenance and calls for service.
Sprint
Computer Operations Analyst - Leewood, KS (November, 1997 to April, 2003)
Responsibilities included the efficient execution of nightly job schedules including abend recovery.
Participated in regularly scheduled performance reviews to measure the success of current SLA (Service Level Agreement) objectives. Later transferred to work as a Data Transmission Technician in Bulk Data Transfer. Also performed helpdesk activities such as password resets and user account setup/maintenance
Educational Summary:
Pursuing a Bachelor of Science degree in Information Systems Technology from Grantham University in Lenexa, KS. I have completed extensive coursework in the following areas: Java, C/C++/C#, ASP.NET using Microsoft Visual Studio 2008, Project Management, Network Operations and Network Security.
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