Professional Experience Technical Support

Ryan Kareem

*** *. **** ** ***********, MN ****9 Contact: 612-***-****

E-mail: **********@*****.***

Summary

Responsible professional with supervisory call center experience with excellent work ethic, organization and communication skills. With a specialty in government programs, solving computer issues through troubleshooting and proven leadership qualities in a crisis.

Core Qualifications

Excellent people and communication skills Maintained government computer records

Superior consumer rapport and retention Initiated financial programs for clients Experience explaining complicated programs to clients. Experience helping disadvantaged clients

Led team activities and maintained quality control Helped English as a second language clients Practical approach to maintaining a positive work environment Experience working with government agencies Proficient computer skills Excellent leadership skills in a crisis

Tracking and documenting sensitive government records Maintained excellent team morale

Professional Experience

Stanley Security Solutions, Plymouth MN Sept 2015 to Present Technical Support Representative

Achieved the company’s policy of a measurable 100% customer satisfaction

Trained and led a team in performing daily tasks involving the documentation of sensitive data

Troubleshooting complex systems on behalf of the Department of Defense

Repairing and pinging computer issues for nuclear power plants, missile silos and government buildings

Tracked and documented confidential data on various security programming sites

Experience working with various Police, Fire and Bureau agencies on emergency issues.

Scheduled service technicians to repair security equipment for Government buildings.

National Recoveries Inc, Coon Rapids, MN June 2014 to April 2015

Administrative Resolutions Representative

Trained and led a team in performing daily tasks involving the documentation of sensitive data

Explained complex programs of consolidation and disability programs for clients

Attained a security clearance and documented the Department of Education website

Tracked and documented confidential forms and packages sent to clients and t o the U.S Department of Education

Analyzed client’s cases and prequalified them for government disability services

Mankato School District, Mankato MN March 2010 to May 2013

Assistant Teacher

Taught students who spoke English as a second language.

Taught English, Personal Finance and Reading Comprehension in a classroom setting.

Managed a diverse population in a school environment and was in charge of the safety and security of students

Education and Training

Bachelor of Science: Education Administration, 2013

Minnesota State University at Mankato - Mankato, MN

The degree focus is on three areas: Teaching (KSP program), English and Communications. Also includes economics, psychology, sociology and computer technology.

Affiliations

Education Minnesota member since 2011

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