Property Management

PROFESSIONAL EXPERIENCE

PALMS ASSOCIATES, LLC, VIRGINIA BEACH, VA.

DIRECTOR OF PROPERTY MANAGEMENT: 2009-2016

Responsible for, and directed the management of the company’s full residential apartment portfolio consisting of 5,368 units; 23 conventional properties in the four states of Virginia, North Carolina, South Carolina, and Georgia. Maintained an average of 94-95% occupancy while maintaining an average delinquency of less than 1.5% company-wide with minimal concessions. Oversaw four regional managers. Received $20,000 bonus in 2012 for exemplary performance of company portfolio.

REGIONAL SUPERVISOR: 2001-2008 – Responsible for the financial performance of the apartment communities in two of the company’s four regions. These regions were comprised of thirteen properties, approximately 3200 units, located in Virginia, North Carolina, and Georgia. Oversaw two regional managers.

TRAINING DIRECTOR: 1999-2001: Trained rental office staff on new software and company policies and procedures. Facilitated smooth roll-out of company’s first property management software.

PROPERTY MANAGER: ARTCRAFT MANAGEMENT: 1998 – Managed apartment community consisting of 224 units.

PROPERTY MANAGER, PALMS ASSOCIATES, 1990-1997. Managed various apartment communities ranging in size from 224 to 664 units. All were Type B and C conventional properties. Especially adept at turning around troubled properties and making them successful.

SKILLS AND ABILITIES

Protected and enhanced the financial and physical assets of the company, thus always improving the bottom line for the company and the owners. Strategized best practices to achieve highest occupancies for all residential properties. Grew revenue annually through the continued growth of NOI by increasing rents and decreasing expenses.

Recruited, trained, motivated and retained good and capable staff for properties. Good at creating great morale and loyalty.

Maintained good interpersonal relationships with owners, superiors, co-workers, subordinates; and vendors and contractors for capital projects.

Ensured that excellent customer service to residents was a top priority; especially adept at handling and resolving resident issues and training staff members how best to do so.

Approved annual budgets. Oversaw adherence to the property budgets and analyzed monthly financial statements with an eye toward recognizing positive and negative financial trends.

Visited all company properties on a regular basis to determine that the physical conditions were up to company standards; landscaping, curb appeal and building exteriors. Walked the buildings and selected ready units to be sure that they were in top notch condition.

Developed and enforced company policies to recognize and reduce potential risk to properties, residents, and employees.

Performed due diligence when the company was contemplating the purchase of land for new properties. Oversaw the development of new properties and led the opening process.

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Yardi Voyager, LRO

EDUCATION AND CREDENTIALS

Strayer University, Bachelor of Business Administration, Expected graduation date, December 2018.

IREM (Institute of Real Estate Management) Certified Property Management Designation (CPM), April 2011.

PROFESSIONAL MEMBERSHIPS

Executive Board Member – Chairman of the Community Service Committee. Institute of Real Estate Management (IREM)

National Association of Professional Women (NAPW)

Member: The National Society of Collegiate Scholars

National Apartment Association (NAA)

The Virginia Apartment Management Association (VAMA)

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