Customer Service Professional Experience

Saima Aarbi

*********@*****.*** 972-***-****

Career Summary

Professional software tester providing quality products. I have 2 years hands-on experience in the field of software testing using QC. I also have vast experience of providing customer service.

Professional Experience

Allied Universal Richardson

04/17 - Current Customer Service

Providing customer service of assigned building. Monitor CCTV. Patrol the building to prevent unauthorized vehicle entry or any kind of intrusion. Answer phone calls and emails. Create DAR and Incident reports. First responder to any emergency

All Star Consulting Dallas

April 2015 – April 2017 Software Tester

Created test scenarios, test cases, and defects

Executed Functional, Integration and Regression test cases in HPQC

Reviewed requirements with peers and QA manager

Attended weekly team meeting

Opened and closed defects

Finished all the tasks on or before the due date

Performed full functional testing, System testing.

Discount Cigarette Mesquite, TX

Jan 2010 – April 2015 Receptionist/CSR

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed.

Education/Skills

University of Sindh BS – Accounting

Software Applications

MS-Office (Word, Excel, PowerPoint and Outlook etc)

Test Management Tools

HPQC

References available upon request:

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