MICHAEL KAO

*** ********** *****, ***********

ac1mti@r.postjobfree.com

OBJECTIVE:

To pursue a full time IT Support position where I can maximize my installing, maintaining, and troubleshooting skills in a challenging environment for coming up with effective solutions to day-to-day business challenges.

HIGHLIGHTS OF QUALIFICATIONS

Over 20 years of hands-on experience in cabling, building up, configuring and troubleshooting medium business network

Solid knowledge of database management software such as Microsoft SQL Server, MySQL

Working knowledge of WAN/LAN technologies and associated protocols. Excellent knowledge of computer hardware, database servers, and TCP/IP networking

Strong practical skills in Windows Server Administration and Knowledge of Microsoft Technology and CISCO technology

Solid organizational skills – able to effectively manage multiple responsibilities requiring extreme attentions to detail within deadline-driven environments

Fluent in verbal and written English and Chinese

TECHNICAL SKILLS

Operating Systems

: Windows XP/Vista/7/8/10, Windows Sever 2000/2003/2008/2012

Supported Hardware

: Severs/Desktops/Laptops/Thin Clients/CISCO(ASA), Printers, Blackberry, iPhone, wired and wireless routers

Support Tools

: AD and Novel Search/Remote Assistance/Mainframe/Citrix and VPN/JIRA

Office Packages

: Microsoft Office XP/2003/2007/2010/365, Open Office Suite, WordPerfect Office

Others

: Outlook, Desktop and Web-based Apps.

Browsers

: Internet Explorer/Chrome/Safari/Firefox/Netscape

Antivirus

: Symantec Antivirus/Endpoint Protection, AVG

Programming Tools

: Power shell

General Skills

: Setup/Installation/Troubleshooting, TCP/IP Networking/Cabling, System Security

WORK EXPERIENCE

Systems/Network Administrator 1995 – 2015

Informco Inc., Toronto

•Performed IT services including a complete overhaul of a server room consisting of eight servers, telephony and the entire rewiring of the network patch panel

•Troubleshoot and resolved technical issues with operating systems, hardware, software, and network connectivity

•Tagged departmental wireless access points, providing them with full network connectivity and user configuration, ensured that all devices met security standards

•Created and maintained accurate records for all devices worked on. Maintained company SQL database integrity, produce sales, accounting and product usage reports

Operation Specialist 1993 - 1994

CGI Group, Toronto

•Monitored daily operation of computer systems and associated peripheral devices

•Developed and maintained operational documentation, conducted system and sub-system start-ups, shutdowns, backups and dumps

•Controlled user activities such as aborting user sessions and recovering stalled printers and terminal jobs

•Responded to systems alerts, investigated and recovered hardware failures and failed systems and applications

Computer Operator 1991 - 1993

Ontario Cancer Treatment and Research Foundation, Toronto

•Installed and tested up-to-date PC software packages, monitored systems access and communication activities to ensure maximum availability

•Resolved system hardware and software problems; performed day-to-day operation including generated reports and assured security of system and facility

•Provided Hotline support to end-users involving desktop support, server and telephony maintenance

EDUCATION AND CERTIFICATIONS

Electronic Engineering Diploma 1984

National Taipei Institute of Technology, Taipei

Certificate in LAN Introduction and Administration, Seneca College, Toronto

Major courses: Data Communication, C Programming Language, MVS/JCL (Job Control Language)

Certificate in Data Structures and Operating System Shells (UNIX), Ryerson Polytechnic University, Toronto

Local Area Network, Career Development Institutes, Newmarket

Certified NetWare 3 Administrator (CNA), Novell

REFERENCE

References are available upon request.

Portfolio:

Hardware

HP Proliant DL380 G7 Server w/ 2 of Xeon E5649 2.53GHz, 18GB RAM & DVD-ROM Drive

8 of HP 146GB 6G SAS 15K SFF 2.5" DP HOT PLUG HDD

2 of 16GB PC3-10600R registered ECC memory

Cisco SG 300-10 10 Ports Gigabit Managed Switch, updated to latest firmware

Software

Windows server 2016 evaluation, Hyper-V, Nano server

VMWare 6.5 evaluation, VCenter 6.5, Veeam Backup Free 9.5

Ubuntu desktop and server. v16.04 and v17.04

Solarwinds evaluation- Network Configuration Manager-7.6.0, Network Performance Monitor-12.1.2, Log and Event Manager-v6.3.1

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