Business Systems Analyst

DANIEL C. MERRELL

*** ******* ***** *********, ** 84010

TEL 801-***-**** EMAIL **********@*****.***

Profile

Self-motivated and bilingual business analyst with experience analyzing complex systems and processes to deliver high- quality technology solutions. Excellent communication and team-working skills. Extensive experience liaising between business and technical users with aggressive timelines in highly regulated industries. Certified Scrum Master. Experience

BUSINESS ANALYST/PRODUCT MANAGER SEPTEMBER 2014-PRESENT PROGREXION MARKETING SALT LAKE CITY, UTAH

Reduced legal risk to the company by owning analysis efforts for an enterprise system to track consumer consent to be contacted

Increased sales attributed to SMS messaging by 2 times by integrating with a new campaign management tool to extend the reach and capabilities of SMS marketing Improved accuracy and speed of payments to affiliates by implementing a new payment calculation system Managed offshore and onshore resources’ workload and reported progress to executives Achieved efficient project tracking and reporting by leading a team of project managers in the implementation of new project management software

Managed release schedules and release communications to executives Led analysis efforts on multiple cross-functional projects concurrently SENIOR BUSINESS SYSTEMS ANALYST JULY 2011-SEPTEMBER 2014 CAPITAL ONE FINANCIAL RICHMOND, VIRGINIA

Provided critical audit log data for problem solving and process optimization on a $35 million project by delivering technical solutions using the Scrum agile framework Recruited and led a team of 8 to develop a program to help integrate new college hires into company and professional culture

Supervised the progress and work of contractors onshore and offshore Modeled databases for the enterprise analytical data warehouse TECHNICAL WRITER JANUARY 2011-JUNE 2011

LDS CHURCH SALT LAKE CITY, UTAH

Documented software systems using Microsoft Word, Excel, and Access Created knowledge-base documents for customer service representatives Edited outgoing documents and publications for the department WEB APPLICATION DEVELOPER JULY 2010-JUNE 2011

BRIGHAM YOUNG UNIVERSITY PROVO, UTAH

Led a team to design and develop a user interface for a student web-based portfolio system Programmed the system in CakePHP to integrate with a MYSQL Database Worked with Administration to understand student and faculty needs and workflows TECHNICAL SUPPORT MAY 2010-AUGUST 2010

PARAMOUNT ACCEPTANCE HOLLADAY, UTAH

Provided computer support to in-house employees and remotely to external clients Wrote VB scripts to automate and streamline daily tasks Education

Brigham Young University PROVO, UTAH

Bachelor of Science in Information Systems JUNE 2011 Junior year of high school completed internationally BELO HORIZONTE, BRAZIL Skills

Systems analysis, design, and documentation; Organization and leadership; Communication; JAVA; VBScript; Python; HTML; CSS; PHP; SQL; Agile development methodology Other Interests

Skiing, Wake boarding, Soccer, Hiking and Biking, Drums and Percussion. Being a dad to two boys.

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