Eche Odeh

Philadelphia, PA, *****

Seasoned Technical Support representative; successful at diverse projects,

Team player with extensive knowledge of computer science and both hardware and software

Excellent customer service skills

Highlights:

Complex problem solving

Strong decision maker

Data collection

Microsoft word expert

Technical support specialist

Technical Writing

Education:

Bachelors of Science, Electrical Engineering, Federal Polytechnic, 2010

Work Experience:

Signature systems Inc, warmister,PA, January 2017 till date

Provide professional technical support to our clients

Communicate clear, step by step directions

Answer questions and provide readily available information to clients

Receive inbound phone calls

Other tasks as assigned

Technical Support, Business Class, Comcast, Horsham, PA, June 2015-August 2016

Inbound calls, first point of contact for customers seeking technical assistance, experiencing service issues and upgrades

Managing large volume inbound calls in a timely manner, performing remote trouble shooting using diagnostic techniques and pertinent questions

Customer Service Associate, JC Penny’s, Langhorne, PA, August 2013-June 2015

Place and process orders

Perform cashier functions

Perform stocking, replenishment and inventory tasks.

Shipping Assistant, Cargo Atlantic Concierge, Folcroft, PA, December 2012-June 2015

Receive and process shipping materials

Assist in inventory taking process

Pack and prepare goods for shipping

Weigh and measure shipping products

Prepare shipping invoice

Technical Help Desk Support Associate (Intern), Atu Tech, 2008-2010

Provide technical support to customers

Reviewed design drawings, specifications and customer requirements for newly engineered components and processes

Designed and implemented electrical equipment, facilities and systems for commercial and domestic purposes

Collaborated with mechanical engineers to resolve product development and maintenance issues.

Performed complex calculations to establish manufacturing and installation specifications.

Implemented advanced diagnostic tools to resolve customer complaints.

Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner