Engineer Support

Richard Beyer

***** ********* ****, **********, ** 20876

240-***-**** Email:

*************@*******.***

SUMMARY

I am an experienced Network Technician specializing in computer repair, maintenance and network topologies with over 25 years of experience in the field.

EXPERIENCE AND QUALIFICATIONS

Twelve years of experience in network/micro-systems configuration and trouble-shooting. Experience includes applications, DOS, Windows/Windows 95, 97, NT, Windows 7, NOS software installation, configuration and support.

Served as field-service supervisor on several LAN installations and as Field-Team supervisor involving various government contracts

Designated Team Lead on FAA/ATS network migration, involving replacement of 4 production servers and upgrade of 400 systems and implementation of over 200 new systems

Assisted in ATS Network migration entailing replacement of Cabletron MMAC chassis and MRX-2/MRXI-2 10Base-T hubs with Cisco Catalyst 2916M-XL (2 2-port FX/ 16-port TX) 10/100 FE backbone switch and Cisco Catalyst 5000 Switched Ethernet chassis with 24-port 10/100 TX and 48-port 10Base TX modules

Configured using Telnet, SwitchProbe and CWSI management.

PROFESSIONAL EXPERIENCE

Accu-Rite Appraisals, Silver Spring, MD 2005-2009

Owner/Operator

Created a company appraising real estate

Accepted several assignments from clients throughout 13 Maryland Counties

Proficient in the local laws and restrictions for these counties, both urban and rural

Supported office hardware and software upgrades;

Maintained full appraiser license through continuing education courses

West Friendship Appraisals, West Friendship, MD 2001-2005

Appraiser / Appraiser’s Assistant

Served an Appraisal Apprenticeship under the tutelage of William Braunschweiger, Owner/Operator of West Friendship Appraisals

Became member of Maryland Appraisers Association (MAA)

Supported all hardware and software concerns

Daly Computer Inc., Clarksburg, MD 2000-2001

Team Leader / Anne Arundel County Public Schools Upgrade

Team Leader for installs/upgrades to Anne Arundel Public School System

Help-Desk Operator in between upgrades

Network Engineer in between upgrades

Trained and responsible for team when in field

Resolve technical issues on-site

AMTI, Washington, DC 1996 -2000

Senior Engineer

Served as Network/Email Administrator at the headquarters of the Federal Aviation Administration (FAA) under Air Traffic Services (ATS)

Primary responsibilities included Mail Administration, Network Administration, communications and support, as well as configuration management, installation, maintenance and troubleshooting of the micro-systems/LAN user environment

Experienced in Windows 95, NT 4.0, Novell Netware 3.12 and 4.x; beta-testing of potential hardware/software assets to be introduced into the production environment; multimedia hardware/software configuration and support

Offered problem resolution utilizing various platforms, including LAN/WAN/Internet access, CD-ROM, publications and reference material; remote access configuration and support concerning agency telecommuting/E-Mail requirements including cc:Mobile and Citrix MetaFrame

Provided Internet configuration and support using dynamic TCP/IP, static TCP/IP and dial-up services;

Provided Mainframe-emulation configuration and support employing SNA gateways and NASI redirection software;

DynCorp, Inc., Washington, DC 1993 - 1996

Associate Engineer II

Served as an Associate Network Engineer at USDOT Headquarters and US Coast Guard

Supported Office of the Secretary of Transportation (OST) and performed Non-OST tasks such as the OST “sick building” cleanup effort and the OST automation task at the US DOT, Washington, DC.

Chief aspects of contract support involved micro-systems user and LAN user hardware/software installation and support; E-Mail communications hardware/software installation and support; Internet and TCP/IP user configuration and support; 3270 mainframe emulation user installation and support

Performed special projects support and assorted administrative tasks

Responsible for micro-system user support including installation of CPU, system-board, memory, I/O, video, floppy-drive and hard-drive upgrades and replacements; installation of peripherals such as CD-ROMs, internal and external modems, and various types of printers

Installation and termination of STP Level-5 10base-T cable, FDDI fiber-optic installation and configuration and 16-Mbps Token-Ring installation and configuration.

Mainframe user support entailed 3270 emulation installation and connectivity using Rumba and Attachmate software through DFT coax, or Rumba (Netware IPX Gateway, IRMALAN) and Attachmate (NETBIOS) network gateways.

CDI Temps, Inc., Washington, DC 1992

Customer Service Engineer sub-contracted to Unisys at the US Department of Transportation

Responsibilities included provision of on-site hardware/software support for systems and peripherals in stand-alone and network environments; expansion of networks and upgrade of software; rendering of hot-line troubleshooter support when required and performance of setup, burnn-in and installation of new equipment.

Responsible for equipment moves and equipment accountability.

Detailed to FEMA and Hurricane Andrew Emergency Response Network Team on behalf of the USDOT Secretary, Andrew Carr.

Everex Federal Systems, Washington, DC 1989-1990

Field Service Engineer

Provided on-site hardware/software support on various government contracts, at locations throughout the Mid-Atlantic region (EPA, GSA, DOL, DOE, US Federal Courts and US Federal Tax Courts)

Responsibilities included supervising the installation of turn-key systems for DOA at various sites and executing resolution of any DOA equipment

Provided network and print-share troubleshooting and assisted in control of field inventory (e.g. replenishment of stock, special orders, and RMAs).

Served as the acting Field Supervisor while the Supervisor was on detached assignment to other contracts

Morant Data Company, Alexandria, VA 1987-1989

Field Service Engineer/Senior Cable Technician

Responsible for effecting network site-surveys to determine appropriate network topology and logistics, such as specific hardware to procure and identify most functional path design.

EDUCATION

Montgomery College, Rockville, MD Computer Technology and Electronic Engineering

ADDITIONAL CERTIFICATE AND EDUCATION INFORMATION

Professional: cc:Mail System Administration I and II, CTI, Lotus Authorized Education Center, Reston, VA

NT WorkStation 4.0 Certification, ARG, Arlington, VA

IBM Certification, IBM OS/2, LTI, Reston, VA

Technical Certificate, Novell LAN Administration, USDOT

Technical Certificate, Electronics and Computer Repair program

HumRRO Technical Education Center, Washington, DC and

Rockville, MD, 1987, 14 months (part-time)

Technical Certificate, Maintenance and Repair of Xerox 9000 to

9900 Series production equipment, Xerox International Training

School, Leesburg, VA, 1984, 40 hours

CNE Certification, Learning Tree International, Reston, VA

Learning Certification – Novell,USDOT

Learning Certification – TCPIP, USDOT

Learning Certification – OS2, USDOT

Comptia Certification – Computer A+, Self-Study

Comptia Certification – Server+, Self-Study

Comptia Certification - Network+, Self Study

Cisco CCNA - Self-Study

Service Awards

*Any Other Certifications/Awards Provided Upon Request . . . .

Contact this candidate