George Mathew

Providence, RI +1-803-***-**** ac1mqx@r.postjobfree.com

Professional Objective

Determined hospitality professional, seeking employment to contribute knowledge and MBA skills to a dynamic organization. Result-driven individual with 2+ years of experience in multiple Front and Back of the House roles, seeking to make a positive impact.

Core Competencies

Bilingual in English and Hindi

Result-oriented individual

Thrive in Leadership and Decision-Making

roles

Courteous and Customer Oriented

Strong Initiative

MS Office proficient

Education

Johnson & Wales University (JWU) Providence, RI

MBA, Hospitality Concentration 11/16

Successfully completed projects in classes such as Operations Management and Event Operations Welcomgroup Graduate School of Hotel Administration (WGSHA) Manipal, Karnataka, India Bachelor in Hotel Management 04/11

Research on the daily operating procedures of five bakery chains in India Professional Experience

NYLO Hotels Front Desk Associate / Night Auditor 05/17 – Current

Responsible for providing top quality service to all of our customers, who come to the hotel to check in or call in with inquiries.

Expected to deal with all guest issues or concerns, in the best possible way, while ensuring guest satisfaction.

Responsible for ensuring that the Night Audit runs smoothly and ensuring that all the numbers tally, prior to resuming business activities for the new day. TM Business Solutions Corporate Trainer 02/17 – 05/17

Responsible for talking to customers and convincing them to use our client’s product versus our competitors offerings

Engaged in ensuring training entry-level employees in sales methods, as adopted by the company Johnson & Wales University Student Assistant (Library) 09/15 – 11/16

Provided exceptional customer service more than 10,000+ students and faculty, averaging 30+ people an hour

Effectively handled technology-related issues whenever possible Ruby Tuesday, Kuwait Guest Service Coordinator 05/14 - 11/14

Trained in all the sections of a 70-cover restaurant and promoted to shift supervisor within two months

Consistently met and exceeded company’s daily sales of $2,500 while responsible for a monthly budget of $30,000

Supervised and assisted staff in completion of daily tasks as well as trained 15 new employees George Mathew

Providence, RI +1-803-***-**** ac1mqx@r.postjobfree.com Crowne Plaza Hotel, Kuwait Commis II (Pastry) 04/13 - 06/13

Produced high-end pastry products for the Fauchon outlets

Catered for banquet functions with over 300 guests each Internships

Rhode Island Coalition for the Homeless Event Planner 06/16 – 08/16

Movenpick Hotel and Resorts Pastry Chef Trainee 09/11 - 11/11

Park Sheraton Hotel and Towers Trainee 12/09 - 06/10 Other Certificates and Accomplishments

Attained Basic and Intermediate Level qualifications in Pastry Arts from Le Cordon Bleu, London

Certificate on Crowd Manager Training from the Commonwealth of Massachusetts

Certificate of Appreciation from JWU for aiding in Graduate Student Association events

Recommended business improvement strategies to Los Andes Restaurant, Providence as part of a group project for Operations Management

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