Customer Service Data Entry
Resume:
Tina Sepeda
*** *. **** ****** 325-***-**** *********@*****.***
Objective
To obtain a career that is not only challenging and rewarding, but utilizes my twenty plus years of administrative skills and education.
Experience
2014-2016
Republic Services
San Angelo, Tex
Customer Service Supervisor
Assist and supervise Customer Service Reps in job performance of the following: Activate/Deactivate accounts, phone systems, data entry, problem solving, credit to accounts, adjustments, CFirst Requests, rate negotiations, F2 notes and other duties as assigned.
Approve Time off and Schedule Change Requests, Approve time in Kronos.
Supervise and critique phone skills routinely to maintain call stats within set goals.
Assisted in providing training and support for personnel.
2012-2014
Republic Services
San Angelo, Tex
Billing Coordinator/Accounts Receivable
Post customer payments by recording cash, checks and credit card transactions.
Complete customer set up in company billing system.
Maintain and review monthly billing of invoices, debits and credits.
Researched and resolve billing questions and discrepancies and determined appropriate adjustment codes to process transaction.
Calculate and prepared manual billing for non-routine, complex billing arrangements.
Gathered and summarized supplemental billing information to accommodate customer billing requirements.
Performed basic and routine research to resolve differences or unidentified / misapplied payments.
Assisted in providing training and support for other personnel.
2007-2012 Republic Services San Angelo, Tex
Gate Attendant/Scale Operator/Fleet Clerk/Special Waste
Responsible for accurately and efficiently monitoring and recording waste volumes entering the post collection site.
Determined content of material and properly billed the customer.
Post customer payments by recording cash, checks and credit card transactions.
Followed TCEQ regulations on special waste procedures by utilizing truck scales and computer systems.
Answered the telephone and provided general information to callers.
Assisted HR by posting jobs, receiving applications, background checks and maintaining personnel files.
Assisted in providing training and support for other personnel; worked as a Blue Crew for emergency situations, being sent to other various divisions.
Data Entry for all Fleet Maintenance and logging fuel. Record keeping for all repairs and scheduled maintenance.
2001-2007
Republic Services
San Angelo, Tex
Accounts Payable
Process accounts payable transactions including but not limited to invoices, purchase orders, vendor maintenance, credit memos, canceled payments, credit card transactions.
Produced and distributed weekly/monthly reports, accounted for all purchases rendered on a monthly basis, ensure that accounting information is complete and accurate, and verified monthly accrual status.
Basic office skills, multi-tasking, filing, and communicating with customers.
1999-2001
MHMR Services for the Concho Valley
San Angelo, Tex
MHMR Spec I
Maintained daily contact with group of MH clients, noting mood, affect and general well-being.
Monitored self-medication and daily living skills for my case load.
Worked with clients on a one-on-one basis on skills targeted through treatment plan coordinated by Social Services Department.
Education
1988-1989
American Commercial College
San Angelo, Texas
Medical Office Specialist
Business Communication, Microsoft Excel, Word Perfect, Typewriting 40 WPM,
Computer Operations, Word Processing, Database, Filing Systems, Electronic Calculator 10-Key, Medical Terminology, Medical Insurance Forms, Medical Coding, Machine Transcription, Business English/Spelling, Secretarial Accounting
1985-1989
1982-1986
Water Valley High School
Water Valley, Texas
High School Diploma
Graduated with basic High School courses.
Software Utilized
Microsoft Word Microsoft Excel Adobe Acrobat Dossier
Microsoft Outlook Power Point PDF Editor InfoPro
Trux-7 System Ariba Management Lawson Kronos
References Available on Request
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