Information Technology Technical Support
Resume:
Manchester NH, *****
SUMMARY OF QUALIFICATIONS
I am a qualified IT analyst with over eight years of experience in developing and implementing the IT needs of a business and government. I am adept at performing support and analysis across a range of development and project activities, including coding, designing, testing and implementing client/server, web and desktop applications, and performing troubleshooting and diagnosis functions. I possess excellent communication, time management and organizational skills and I thrive in an enthusiastic team environment. I am seeking a role where I can use my skills to help with business growth and development.
PROFESSIONAL STRENGTHS AND ABILITIES INCLUDE
Hardware, Software, Peripherals Repair, Quality Assurance, Wireless Networks, User Profile Administration, Backup and Recovery, Reporting and Documenting, Field Support, Help Desk/User Support, Installation and Configuration.
EDUCATION
M.A. Information Technology, Southern New Hampshire University, New Hampshire, 2016 B.S. Military Science, Erbil Military Academic University, Kurdistan, 2012 B.S. Computer Science, Nawroz University, Kurdistan, 2009 Diploma, Civil Engineering, Duhok Technical Institute, Kurdistan, 2004 PROFFESIONAL EXPERIENCE
A & B Auto Sales & Repairs 04/16 – Present
IT Support and Technician
Analyzed data and documentation
Preformed networking between sales department and repairs department
Installed new automotive devices and connected it to the shops main database Duhok Provincial Government 05/05 - 01/14
IT Analyst/Support, PC Technical, Operation Assistant
Performed system networking tasks as well as systems maintenance work.
Analyzed government documents as they relate to demographic data.
Provided technical support, training and clarification on reporting policies.
Provided strategic and operational direction for hardware and environment.
Developed and oversaw numerous updates and maintenance projects.
Managed team workflow and reallocate resources for maximum productivity and efficiency. Rejvan Sharo
******@*******.***
[Sharo] [Page 2]
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COMPUTER SKILLS
Windows/Apple, Microsoft Office suite, Microsoft Visio, Microsoft Project, Adobe Photoshop, Logo Design Pro, FoxPro Software, HTML, C++, Visual Basic 2010, Unity 5.3. LANGUAGES
Kurdish Native
English Proficient
Arabic Fluent
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