SKILLS
SUMMARY
WORK HISTORY
EDUCATION
DANISLEY GONZALEZ ALVAREZ
*** * **** **, *******, FL 33013 • C: 308-***-**** • ac1mpw@r.postjobfree.com Customer Services
Fluent in Spanish, English, Italian and Portuguesse Friendly
Calm under pressure
Flexible
Quick learner
Multi-line phone talent
Self-motivated
Proficiency with CRM systems
Passion for travel
Energetic and enthusiastic
Courteous demeanor
Decisive
Highly competitive
Sales
Qualified Customer Services with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.
09/2015 - 12/2015
Call center specialist
Call Center Walgreens - Miami Lakes, FL
Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 120 calls in queue per minute. Defused volatile customer situations calmly and courteously. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed call center from initial start-up to full operational status. 06/2014 - 08/2015
Quality Assurance
JBS Swift - Grand Island NE
Operated PC and RF-based computer systems with a high level of accuracy. Complied at all times with USDA regulations.
Attached identifying tags to containers.
HACCAP Programs, Safety Food regulations and SOPS of the company. 08/2007 - 07/2012
SPA Services
MSC Cruises - Genova, Italy
Anticipated spa and salon guest concerns and addressed them immediately. Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Communicated all client reservations to appropriate staff. Led comprehensive spa tours for new members.
Served as a primary point of contact for members and guests for information on spa products and services. Performed inventory and restocking assignments as necessary. Handled guest complaints calmly and professionally. Prepared first time guests over the phone for their selected services. Managed all front desk tasks, including the maintenance of client records and lab data. Remained polite when speaking with difficult guests on the phone. Recorded inventory sales into the spa's weekly income report. Sales
Excelent Customer Services
1998
High School Diploma:
José Martí - Havana, Cuba
Completed Advanced Customer Service training
2003
BBA: Public Accounting
Antonio Guiteras - Habana, Cuba