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Customer Service Sales

Location:
Hialeah, Florida, 33013, United States
Posted:
August 02, 2017

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Resume:

SKILLS

SUMMARY

WORK HISTORY

EDUCATION

DANISLEY GONZALEZ ALVAREZ

*** * **** **, *******, FL 33013 • C: 308-***-**** • ac1mpw@r.postjobfree.com Customer Services

Fluent in Spanish, English, Italian and Portuguesse Friendly

Calm under pressure

Flexible

Quick learner

Multi-line phone talent

Self-motivated

Proficiency with CRM systems

Passion for travel

Energetic and enthusiastic

Courteous demeanor

Decisive

Highly competitive

Sales

Qualified Customer Services with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure.

09/2015 - 12/2015

Call center specialist

Call Center Walgreens - Miami Lakes, FL

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 120 calls in queue per minute. Defused volatile customer situations calmly and courteously. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed call center from initial start-up to full operational status. 06/2014 - 08/2015

Quality Assurance

JBS Swift - Grand Island NE

Operated PC and RF-based computer systems with a high level of accuracy. Complied at all times with USDA regulations.

Attached identifying tags to containers.

HACCAP Programs, Safety Food regulations and SOPS of the company. 08/2007 - 07/2012

SPA Services

MSC Cruises - Genova, Italy

Anticipated spa and salon guest concerns and addressed them immediately. Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Communicated all client reservations to appropriate staff. Led comprehensive spa tours for new members.

Served as a primary point of contact for members and guests for information on spa products and services. Performed inventory and restocking assignments as necessary. Handled guest complaints calmly and professionally. Prepared first time guests over the phone for their selected services. Managed all front desk tasks, including the maintenance of client records and lab data. Remained polite when speaking with difficult guests on the phone. Recorded inventory sales into the spa's weekly income report. Sales

Excelent Customer Services

1998

High School Diploma:

José Martí - Havana, Cuba

Completed Advanced Customer Service training

2003

BBA: Public Accounting

Antonio Guiteras - Habana, Cuba



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