Hamid Mahmood

**** **** **** **** * Concord, CA *4518 925-***-**** ac1mnk@r.postjobfree.com

OBJECTIVE

5+ years IT support experienced seeking to participate on a cross-functional team to build and test solutions for supporting various environments. Primary responsible to lead the way for best practices, find secure, agile, flexible, and reliable solutions not only to support company’s growth additionally to support the varied roles of the end user.

EDUCATION

Bachelor Degree –Computer Information Systems March 2013 – January 2016

Bellevue University/Online Programs

Major: Network Focus - GPA 3.6

Course: A+

AAS Degree –Computer Information Technology January 2011 – March 2013

Southeast Community College

Major: Network Focus - GPA 3.2

Course: Cisco CCNA, CompTIA Network+

KEY SKILLS, KNOWLDEGE AND ABILITIEIES

Excellent Communication, customer services, organizational, and time management skills

High level of computer hardware/software knowledge and Cisco network and Telepresence

Solid understanding in LAN network communications related to TCP/IP, cabling, and vendor support

Excellent Language Skills in English, Farsi, Urdu and Hindi, Written and Spoken

TECHNICAL SKILLS

Desktop Support

Break fix laptop/desktop and perform systems backup in a timely manner and priorities.

Identification, diagnosis, and resolution of various network problems and end user devices

Configuration, deployment and maintenance of network hardware and software components

Able to coordinate required resources to respond to complex IT requirements.

EXPERIENCES

IT Support – Comcast–July 2014 - July 2017

Provide daily technical support for all company employees via a Remedy ticketing system, inbound phone calls, email, and in person for all company systems and software

Setup and tear down of employee workstations, computers, peripheral devices, office phones, and mobile devices

Assist application deployments and asset tracking and inventories

Ordering of computers, peripherals, toner and other consumables

Troubleshooting of multi-function devices (print/copy/scan)

Assist employees with the setup of fixed and ad hoc meeting, training, and presentation work spaces and usage of collaboration and presentation tools

Creation of technical documentation, system documentation, “how to” guides, and self-help references

Tracking of tasks/projects, activities, and time spent within the ticketing system

Active Directory (AD) Services, Exchange 2003-2016, and Remote Desktop (Terminal) Services

Well experience with routers, switches, and firewalls

Excellent experience working in a team-oriented and joint environment

Hard working and ability to quickly adapt in a fast-paced environment

Well familiarity with TCP/IP Stack (OSI Model)

Excellent ability to multitask and work independently, when required, toward stated business goals

Linguist – Mission Essential–January 2009 – DECEMBER 2010

Department of Defense/Civilian Contractor

Well discipline and attended joint force missions

Granted security clearance and polygraph

IT Assistant –Computer Super Market – July 2003 - July 2008

Assemble and custom build desktop computer

Troubleshoot and repair desktop/laptop

Install, deinstall, move instruments and computer work stations

Provide timely and professional technical customer support at all times

Learn to analyze alternative approaches to creatively solve problems and/or develop new perspectives on existing solutions

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