Information Technology Technical Support

Robert G. Anderson

**** ******* **. **********, ** 44511 330-***-**** ac1mi5@r.postjobfree.com

Objective

Seeking a challenging position in the field of Information Technology

Education

Youngstown State University - Youngstown, OH

oDegree: Bachelor of Science in Applied Science

oMajor: Information Technology

oMinor: Management Information Systems

oGraduated: December 2016

Significant Coursework

oDevelopment of Databases

oCisco Networking Academy I

oDatabase Management Systems

oCisco Networking Academy II

oAdvanced Object Oriented Programming

oProgramming Problem Solving

oSystem Configuration and Maintenance

oMultimedia Technology and Authoring

oNetwork Concepts and Administration

Career related experience

Intern MGI Computers - Austintown, OH 2015 - 2016

oDismantle desktop PC leaving only the shell

oComputer repair, technical support, upgrades

oRebuild PC back to the original state

oVirus Removal, Troubleshooting

oInstall Windows 7, 8, and 10 OS onto the PC

oClean computers using Anti-Virus Tools

oEnsure PC operates and performs correctly

Computer Skills

oPython

oC++

oJavaScript

oLinux

oHardware Troubleshooting

oAdobe Photoshop CS6

oHTML/CSS

oSQL

oAdobe Illustrator CS6

Work Experience

Computer Lab Assistant - Youngstown State University, Youngstown, OH 2014 - 2016

oAssist faculty, staff & student with any device issues

oResponsible for watching over printers & computers for safety purposes

oLoad printers with paper & ink

Mahoning County Juvenile Justice Center - Youngstown, OH

Group Leader, 2003 - 2008

oProvided for the care, protection and development of the youth who are detained

oProtected the youth and staff at all times in a safe, secured and caring environment

United States Army 1990 - 2000

Automated Logistics Specialist,

oPurchased all materials, supplies, and services

oMaintained computer database of supplies and personnel

oShipped, received, stored, and inventoried stock

Volunteer Experience

oAssociation for Computing Machinery, member, 2014 - 2017

oVeterans Group, member, 2012 - 2016

oStudent Diversity Program, member, 2014 - 2016

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