Administrative Assistant Customer Service

Susan M. Minshall

P.O. Box ***, Catoosa, OK *****

Cell: 918-***-****

Home: 918-***-****

**********@*****.***

Education

Oklahoma State University Tulsa Vo-Tech

Two years completed Respiratory Therapy Assistant

Stillwater, OK Tulsa, OK

Experience

Senior Records Retention Clerk/Administrative Assistant Bank of Oklahoma June 2008-April 2017

-Managed large file room

-Maintained database for file room

-Followed retention schedule guidelines

-Supported floor needs for 70 people (mail distribution, printers, kitchen, supplies, meetings, etc.)

-Provided administrative assistant support

-Created training documents

-Created reports for management

Various Positions Verizon Communications Sep 1995-May 2008

-1995 to 1997 Customer Specialist

Tracked orders

Created reports for management

Analyzed data for management

-1997 to 1999 Analyst Ops

Company liaison with communication companies

Created reports for management

-1999 to 2000 Staff Specialist

Lead for customer service team

Liasion for customer orders

Created training documents

Trained customer on database enhancements

-2002 to 2008 Sr. Provisioner

Designed circuits in multiple databases

Special projects

Provided support for reporting team

Distinctions and Awards

Received the Ambassadors Club Award from Verizon for outstanding performance.

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